Senior UX Researcher, Adyen
Payments platform built to grow businesses
Open for applications
Payments platform built to grow businesses
1001+ employees
Open for applications
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- Research Experience: 8+ of relevant quantitative and qualitative research experience in business and/or academic environments. You have a strong ability to think conceptually, can speedily synthesise data and translate complex insights into actions
- Entrepreneurial Mindset: you do not sit back but proactively seek for opportunities to improve and create more impact. You are hands-on and comfortable working in a changing environment that celebrates speed and innovation. Experience in an early or growth-stage company with a fast-paced environment is a plus
- Customer centric: you are dedicated to bringing a human face to technology and able to quickly identify the diverse needs and experiences of customers. It is a plus if you have experience working in a B2B environment focusing on payments/financial technology
- Business Strategy: you have a deep interest in business processes, commercial and product strategy. We love to learn from your experience in elevating customer centricity and scaling research in business
- Communication and Connecting: You have strong communication skills and are comfortable working with diverse internal and external stakeholders from varying disciplines and cultures. You do not shy away from starting new collaborations and bringing diverse stakeholders together
- Leadership: You have a strong sense of initiative and self-motivation to constantly contribute to our fast-growing business
What the job involves
- We are seeking someone to join our dynamic team within the Platforms and Financial Services (P&FS) solution
- Our mission is to drive product and commercial (CX/UX) research initiatives and bring in the perspectives of our customers: partnering platforms and SMB end-users
- As a member of our team, you will work closely with product and commercial teams, engineering, UX design, UX writing, and other stakeholders across the organization
- Success in this role is not just about delivering insightful findings—it's about encouraging others to take action based on those insights, ensuring that our research translates into tangible, customer-focused outcomes
- Bringing in the external customer perspective: You will cultivate a deep understanding of our customers' needs, while also gaining insights into our core business capabilities and strategies, aligning research with broader organizational goals
- Proactively identifying research opportunities: You will be the visionary who spots gaps and possibilities before they are even on the radar, setting the stage for impactful research aligned with P&FS business priorities
- Conducting impactful research projects: You will scope and lead research projects from end-to-end, making sure insights are translated into actions
- Empowering teams through coaching, tools and training: By providing the resources and knowledge, you will enable product and commercial teams to conduct their own research, cultivating a self-sustaining ecosystem of insight-driven development
- Influencing decision making and development: You will identify key stakeholders and ensure your insights are effectively communicated across the organization, influencing both strategic decisions and execution at all levels
- Continuously improving our Ways of Working: You will proactively seek ways to refine our Way of Working, scaling best practices across the organization to ensure continuous improvement and greater impact
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$52.6m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $319.5m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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