Account Manager, Expedia Group
$99-112k
OTE
$70-98k
BASE
Online travel shopping company
Posted today
Online travel shopping company
1001+ employees
Posted today
$99-112k
OTE
$70-98k
BASE
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- 0-2 years
- Education
- Bachelor's or equivalent experience
- Functional/ Technical Skills
- Proficiency in English + local language of the market(s)
- Proficient communicator
- Growing knowledge of sales techniques
- Some account management experience preferred
What the job involves
- Coaches and supports customers' to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions
- This role is an entryway into Expedia Group’s Travel Partnerships Division and is part of our Partner Growth and Agility Team
- The team's mission is to ensure our Lodging Partners can effectively and efficiently reach their revenue and occupancy goals by accessing Expedia Group’s full breadth of global traveler demand throughout the year
- Begins developing relationships with customer* or their account team, including key buyers/decision makers
- Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account
- Develops understanding of customer’s* business issues through appropriate organization channels
- Recommends products, services, and insights that will meet customer* needs
- Completes basic account plans that outline tactics to acquire and/or maintain business
- Acquires a basic understanding of how the department operates and fits into the larger organization
- Develops awareness of the policies, practices, trends, and information (including competitor information) that impact the organization and its customers*
- Develops a basic understanding of the financial impact of decisions/solutions on the organization and its customers*
- Guides accounts to valuable insights and presents insights that can benefit account and organization
- Gathers data/information on potential ideas and solutions to address a business need
- May document components of a business case for change at the direction of more senior colleagues
- Develops a working knowledge of the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers
- Learns when to partner with legal resources to modify or adjust standard contract terms
- Learns the contract negotiation process and how to complete contractual arrangements
- Exchanges simple information in straightforward situations to gain the support of others
- Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties
- Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
- Identifies the key stakeholders in decision making for the account
- Develops understanding of standard offerings and major areas of expertise
- Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
- Develops a broad understanding of competitors’ standard products and services
- Understands the value and application of products, technologies, and offerings to accounts and organization
- Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external customers*
- Learns about customer's* key leaders/decision makers from internal customer relationship management system
- Develops basic understanding of customer's* industry and competitive market and/or uses company's tools to access market-specific information and insight
- Attends meetings with customers* to understand needs and expectations
- Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations
- Develops key value proposition statements, case studies, or uses proof points to demonstrate the value of the company’s products, services, and solutions
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
Salary benchmarks
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