Product Marketing Manager, Gorgias

• 3+ years of experience in product marketing in a high growth SaaS environment
• You are a self-starter with a bias towards action who is able to manage multiple, competing priorities in a fast-paced environment
• Proven ability to translate customer and market insights into crisp GTM fundamentals, including segmentation, buyer personas, messaging, competitive positioning, pricing recommendations, and more
• Superb cross-functional collaboration and project management skills. From Day 1, you’ll need to align stakeholders across multiple teams—many of which may have competing priorities
• Outstanding written and verbal communication skills. While we won’t expect you to fine-tune marketing copy, you need to be able to clearly tell a story without resorting to corporate jargon
• A creative spark. While analytical chops are critical to your success, we also pride ourselves on being able to think outside the box

Desirable

• As a Product Marketing Manager, you will play a critical role in ensuring the success of Gorgias’ Marketing Suite.
• You will be responsible for developing a strong go-to-market strategy, oversee product adoption, and support execution of strategic marketing initiatives.
• Working cross-functionally with product, sales, customer success, and growth teams, you will ensure measurable success and impactful campaigns.
• This role will split focus across driving immediate execution and supporting long-term growth opportunities
• You’ll be shaping messaging, positioning, and launch initiatives for the Gorgias Marketing Suite to ensure it drives significant impact and achieves success within the Shopify ecosystem
• You’ll be collaborating with sales, CX, and demand generation teams to accelerate product adoption and deliver measurable revenue growth for the Gorgias Marketing Suite
• Be the go-to expert by creating high-impact enablement materials like sales playbooks, customer success guides, and training resources to empower internal teams and enhance performance
• You’ll own the performance metrics for one of the products within the Gorgias Marketing Suite, driving strategies across email campaigns, in-product initiatives, and webinars to achieve adoption and revenue KPIs
• You will play a key role in assisting in forecasting, adoption and revenue goals, synthesizing insights from GTM teams to ensure accountability and alignment with the Gorgias Marketing Suite’s objectives
• Be the project manager driving execution, overseeing the creation of sales and CX collateral to support onboarding, expansion, and revenue growth
• You’ll conduct market research and competitive analysis to inform strategic decisions and uncover growth opportunities that position the Gorgias Marketing Suite as an industry expert in the market