Head of Commercial Enablement, Financial Times
2+ days a week in office
Global business publication
Be an early applicant
Global business publication
1001+ employees
Be an early applicant
2+ days a week in office
1001+ employees
Company mission
The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future.
Role
Who you are
- Commercial Acumen:
- Proven experience in a senior operational or enablement role within a B2B or SaaS environment
- Strong understanding of sales and customer success strategies, with the ability to align operational processes to business goals
- Customer Focus:
- Expertise in customer success methodologies, including retention strategies and product adoption tactics
- Technology & CRM Management:
- Experience managing CRM platforms (e.g., Salesforce) and driving automation through technology
- Proven ability to lead digital transformation projects and optimise tech stacks for efficiency
- Leadership & Stakeholder Management:
- Strong leadership experience with a focus on cross-functional collaboration and team enablement
- Excellent communication and stakeholder management skills, with the ability to engage senior leadership and commercial units
- Strategic thinker with a track record of delivering initiatives aligned to long-term business goals
What the job involves
- The Head of Commercial Enablement will report to the Operations Director and play a pivotal role in driving revenue growth and operational efficiency across Sales, Marketing, and Customer Success teams
- You will equip these teams with optimised processes, tools, and strategic resources to improve performance and customer engagement
- This role requires collaboration with senior stakeholders and cross-functional teams to ensure alignment with commercial goals and the successful implementation of enablement strategies
- Team Enablement:
- Develop and maintain FT Professional playbooks, standard methodologies, and strategic resources to improve performance across all commercial-facing teams
- Roll out tailored enablement programmes to ensure alignment and efficiency between Sales, Marketing, and Customer Success functions
- Operational Efficiency & Process Optimisation:
- Oversee the technology stack, including CRM systems, Martech, and automation workflows, ensuring tools support revenue growth and operational efficiency
- Drive productivity improvements by optimising systems, identifying new solutions, and ensuring seamless integration of operational tools
- Act as the business owner for FT Professional’s tech stack, leading evaluations, renewals, and return on investment assessments
- Cross-Functional Collaboration:
- Partner with Marketing, Sales, Product, and Customer Success leaders to ensure product go-to-market strategies align with revenue objectives
- Collaborate with senior stakeholders to drive customer engagement and growth strategies
- Leadership & Strategy Implementation:
- Lead the enablement team, including dotted line management of key roles like the Commercial Product Manager
- Drive strategic initiatives that align marketing, sales, and customer success activities with overall business objectives
- Promote a culture of continuous improvement and operational excellence through coaching and leadership
Salary benchmarks
Our take
Founded in 1888, the FT has grown into one of the world's biggest online and broadsheet economics and business news providers. It has a strong focus on financial journalism and economic analysis, and provides this essential analysis to companies and individuals across the world.
As well as economics and business, the FT also offers sections on opinion, life and arts, how to spend, and more. In 2022, six of its writers won awards in science, data and investment categories, illustrating the breadth and quality of the FT’s journalism.
The company adapts well to changes in the market to maintain its readership. For example, it recently launched a digital hub and weekly newsletter called Cryptofinance to shine a light on the digital asset industry and how innovations are rippling into mainstream finance.
The FT Group employs more than 2300 people worldwide, including 700 journalists in 40 countries. It includes the FT, FT Specialist, and a number of services and joint ventures. FT's focus on providing impartial, high-quality content has gained it a record-paying readership of over a million, three-quarters of which are digital subscriptions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
52% female employees
23% employee growth in 12 months
Company
Company benefits
- A range of training courses as well as confidential career coaching and mentoring
- Flexibility - working from home, job sharing, compressed weeks, and flexible working hours
- Enhanced parental leave, flexible leave allowance and paid volunteer leave
- Pension contribution
- Local health coverage plans
- Gym memberships and healthcare schemes, professional counselling sessions, 24-hour employee wellbeing helpline, weekly meditation classes
- Financial wellbeing products and services
Company values
- Ambition
- Curiosity
- Integrity
- Trust
- Inclusion
- Subscriber focus
Company HQ
City of London, London, UK
Articles
Leadership
John Ridding
(CEO)After studying for a degree in PPE at Oxford, John worked as Chairman of Pearson Asia, as well as editor of the FT in Asia. In 2006, he was appointed CEO of the FT Group.
Roula Khalaf
(Editor)Following a degree at Columbia University and four years at Forbes, Khalaf joined the FT in 1995 as Associate Editor and Middle East Editor. Since January 2020, she has served as Editor.
Diversity, Equity & Inclusion at Financial Times
Yasir Mirza (Global Head of Diversity & Inclusion)
- D&I annual report
- Reporting pay gaps
- Next generation board
- Employee networks, including Proud FT, FT Embrace, FT Women, FT Families, FT Sustainability, FT Mental Health and FT Access,
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