Senior Manager of Billing Operations, Fastly

• The ideal candidate excels at planning, facilitation, coordination, and communication
• Understanding of basic accounting principles. Accounting and/or accounts receivable work experience a plus
• Proven experience in building or transforming billing functions in a fast-growth environment
• Strong understanding of SaaS billing models, including subscription, usage-based, and hybrid models
• Proficient with billing software and CRM tools, with a demonstrated ability to implement and optimize new systems
• Excellent communication skills, with the ability to collaborate cross-functionally and resolve customer issues efficiently

Desirable

• The Senior Manager, Billing Operations will be responsible for managing the day to day billing operations and leading the team through process and systems optimization
• As the Senior Manager, Billing Operations, you will help scale and improve Fastly’s billing operations to accommodate for revenue growth
• You will help lead a high visibility function that regularly interacts with customers, multiple internal departments, and external auditors
• Build, evolve, and own the end-to-end billing processes
• Ensure timely and accurate billing for all customers, including new bookings, renewals, usage-based billing, and ad-hoc charges
• Develop, monitor, and report on key performance indicators (KPIs) ensuring continuous improvement
• Work closely with the finance and sales teams to resolve customer disputes and provide exceptional customer service
• Ensure compliance with applicable regulations and accounting standards (e.g., ASC 606 for revenue recognition)
• This position will require you to be available during core business hours

• Posting Open Date: 10/23/2024
• Anticipated Posting Close Date: 1/1/2024
• Job posting may close early due to the volume of applicants