Customer Experience Manager, BEAT81
Office located in Neue Schönhauser Str. 1B, Berlin
HIIT functional training & fitness app
Job no longer available
HIIT functional training & fitness app
201-500 employees
Job no longer available
Office located in Neue Schönhauser Str. 1B, Berlin
201-500 employees
Company mission
To bring fitness and happiness to everyone's life.
Role
Who you are
- 5+ years of experience in Customer Experience, Lifecycle Management, CSM, CRM, particularly beyond traditional marketing, Product Enablement or similar
- Strong customer understanding, with a passion for customer-centric strategies and a proven track record in customer lifecycle management
- Technical proficiency with a good grasp of CRM systems and data analytics
- Exceptional numerical skills and a passion for deciphering trends and patterns
- Comprehensive product knowledge and an ability to connect product features with customer benefits
- Excellent communication skills, capable of crafting messages that resonate across diverse platforms and audiences
- Dynamic project management skills, able to handle multiple projects and stakeholders effectively and simultaneously
What the job involves
- We are seeking a dedicated and analytical professional to join our team as a Senior Customer Experience Manager
- In this crucial role, you will be at the forefront of ensuring our customers not only stay with us but are motivated to reach their fitness goals and feel truly valued every step of the way
- Your strategic input will directly influence our product roadmap, enhancing the customer experience through innovative service delivery and tailored engagement strategies
- If you are someone who thinks from the customer's perspective and transcends traditional channel thinking, this role is for you
- Join us and transform customer insights into actionable, impactful strategies that foster loyalty and satisfaction
- Establish and maintain a thorough understanding of customer segments and their lifecycle to better support and elevate their journey with us
- Define and execute strategy to increase customer retention, ensuring that our customers love training with us, see visible progress, and find it easy to stick with their goals
- Define High-Value-Actions to drive retention
- Implement a roadmap to test and learn
- Define and effectively communicate through various channels including email, our app, and touchpoints in our studios to maintain a constant and supportive presence in our customers' fitness journeys
- Implement the tooling infrastructure such as CRM, etc
Our take
There are two common issues in the fitness training industry - one being that group fitness classes do not personalise individual needs, and the other being that fitness technology fails to build strong communities. This decreases motivation and can cause training to plateau.
BEAT81 was inspired to rectify these issues and has since become one of Europe’s fastest-growing HIIT training & fitness technology companies. It combines high-intensity group training, motivational coaching, and heart rate technology. Using the latter, coaches can look at data and insights to adapt and improve their classes for specific cases.
The company started with training sessions across multiple cities in Germany, including Berlin, Hamburg, Munich and Cologne. It invested funding into continuing to build its technology whilst initiating efforts to expand internationally, as it looks to consolidate its growth further.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (1 round)
Sep 2019
$7.4m
SERIES A
Total funding: $7.4m
Company benefits
- Unlimited BEAT81 workouts for you and one family member/friend: we guarantee that you will get fit working here :)
- Everyone has their own preferences when it comes to technology - whether it’s Mac or Windows - you choose your laptop. Additionally, we provide Bose noise-canceling headphones
- We have a beautiful office in the heart of Berlin (Weinmeisterstraße) with free drinks, healthy snacks and fruits. We like to spend time there together, but you are also welcome to work from home
- Early bird or late riser? Shape your workday to align with your personal commitments and preferences in coordination with your team and the business needs
- Shared experiences build a strong team culture. That’s why we have our usuals such as regular all hands meetings, Aperol Thursdays and joint workouts - there is something for everyone
- Our summer and Christmas parties have become as legendary as our annual off-sites and the perfect occasion to spend quality time with team members
Company HQ
Mitte, Berlin, Germany
Leadership
Tim Dettmann
(Founder & CEO)Previously founded and served as Product Manager for GoVolunteer. Experience as Product Manager for McKinsey & Company and as Head of Marketing and Growth for FLIO.
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