Platform Product Manager, Connectly.ai
(EU)
+ Equity
Automated customer communication
Be an early applicant
Automated customer communication
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To create the AI-powered infrastructure of the future to make a message-first mindset as easy as possible; enabling businesses to operate the full flywheel - marketing, sales, transactions, customer experience -all within the customer’s thread of choice.
Role
Who you are
- Strong technical fluency and ability to translate complex system design concepts into actionable product requirements
- Proven ability to work closely with engineering teams on backend, infrastructure, and data challenges
- Deep understanding of AI system performance, including latency, throughput, caching, and model evaluation
- Familiarity with cloud-native systems, data pipelines, and enterprise integration patterns
- Experience defining metrics frameworks, observability systems, and testing infrastructure for large-scale AI or SaaS platforms
- Passion for enabling others through tools, frameworks, and platforms rather than one-off solutions
- Hands-on curiosity about the evolving LLM ecosystem, including emerging approaches to orchestration, monitoring, and evaluation
- 5+ years of product management experience, with at least 2 years focused on platform, infrastructure, or AI systems
- Technical background in Computer Science, Engineering, or equivalent experience
- Deep familiarity with APIs, data pipelines, cloud systems (AWS, GCP), and enterprise integrations (CRM, eCommerce, messaging)
- Comfort working with data tools such as SQL, Python, or BI frameworks for decision-making
- Excellent communication and collaboration skills, especially across distributed engineering teams
- Fluent in English, and ideally based in or able to collaborate closely with teams in Brazil and San Francisco
What the job involves
- We’re looking for a Platform Product Manager to define and scale the foundation of Connectly’s AI platform, the infrastructure, tools, and capabilities that enable our teams to build, deploy, and optimize thousands of conversational AI agents serving some of Latin America’s largest retailers
- This role is highly technical and cross-functional. You’ll work closely with the Platform Engineering Lead, AI agent teams in Brazil and San Francisco, and cross-functional leaders to build the platform services that make AI commerce reliable, scalable, measurable, and deeply integrated with the broader enterprise ecosystem
- You’ll own the core platform roadmap: analytics, monitoring, configuration, deployment tooling, and integrations with third-party systems such as Meta APIs, CRMs, and eCommerce platforms like Shopify, VTEX, SAP, and others
- Define and drive the AI platform roadmap, focusing on scalability, reliability, and developer efficiency
- Collaborate with the Platform Engineering Lead and technical leads in Brazil and San Francisco to scope, prioritize, and deliver platform infrastructure that supports rapid AI agent iteration
- Design observability and analytics capabilities — instrumentation, dashboards, and metrics frameworks to track agent performance, latency, and uptime across thousands of deployments
- Develop configuration and testing systems that enable engineers to safely experiment with prompts, flows, and integrations without affecting production traffic
- Optimize LLM performance and cost-efficiency, working with engineering to measure and reduce latency, improve caching, and streamline model evaluation and fallback mechanisms
- Own integration strategy with Meta APIs, customer CRM systems, and eCommerce platforms such as Shopify, VTEX, and SAP, ensuring reliable data flow and event synchronization
- Partner with infrastructure and data teams to build scalable pipelines for analytics, monitoring, and experimentation across the AI platform
- Codify best practices into platform features and tooling, enabling all Connectly teams to build customer-facing AI experiences faster and more reliably
- Drive security, privacy, and compliance standards for all platform components and integrations
Our take
Most SMBs cannot afford to run a full customer service team and, for this reason, messaging is becoming a vital way for these businesses to communicate with their customers. However, turning these messages into revenue isn't easy, which is where Connectly comes in - solving this problem using AI.
By targeting SMBs, the company has tapped into a large market that has been underserved by marketing AI in recent years. Connectly has partnered with WhatsApp, and accrued impressive funding, both clear indicators of the company's promise.
Connectly's main challenge will be competing with others who are also making moves into the SMB market. However, the backing of WhatsApp and continued investor interest will enable it to scale the business and further enhance its proprietary AI models towards a successful future.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2024
$20m
SERIES B
Sep 2023
$7.8m
SERIES A
Total funding: $34.7m
Company benefits
- Significant equity
- Remote & hybrid options
- Health, dental, and vision insurance for you and your family
- Unlimited time off
- Flexible work hours
- Top of the line workstation
- Twice a year to travel to the US
- A supportive, caring and learning environment
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Stefanos Loukakos
(Co-Founder & CEO)Previously worked as a Country Director at Google, and as Director of Blockchain at Facebook. Was SVP of Business at HeadSpin.
Yandong Liu
(Co-Founder & CTO)Previously worked in Engineering at Uber, and was VP of Engineering at NetEase. Served as CTO of Strava.
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