Key Account Manager, Jobber

CA$100k

OTE

CA$60k

BASE

Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. Plus equity rewards

Mid and Senior level

Remote from Canada

Job tracking and customer management software for home service businesses

Job no longer available

Job tracking and customer management software for home service businesses

1001+ employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Job no longer available

CA$100k

OTE

CA$60k

BASE

Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE. Plus equity rewards

Mid and Senior level

Remote from Canada

1001+ employees

B2BCommunicationCustomer serviceFinancial ServicesSaaSMobile

Company mission

To help home service professionals around the world win.

Job

Company

Role

Who you are

Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Client-focused consultative mindset
Proficiency with the challenger sales methodology
Familiarity with Jobber's products and services
Experience working with or in the home services industry (Nice To Have)

What the job involves

We’re looking for Key Account Managers on the Key Account Management team to join our incredible Customer Success department!
Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful
They celebrate, motivate, and challenge each other daily. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and drive success and value for Jobber and its customers. Supporting growth, development, and driving performance is where this role comes in
Reporting into the Manager, Key Account Management, as a Key Account Manager, you will be responsible for managing and growing a portfolio of existing high-value clients, focused on increasing their Gross Payment Volume (GPV)
. You will act as a trusted advisor and consultant to your clients, helping them achieve their business goals and maximize the value of Jobber's solutions
You will also play a key role in building a new department within Jobber, focused on delivering high-level customer outcomes for our largest clients
This is a new department at Jobber - one that’s been proven to be successful. We’re looking for people who are excited by the opportunity to leave their mark on a massive revenue opportunity for the company, while also bettering their own skills and career
Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, primarily focused on expansion, retention, increasing payment processing volume, building relationships with customers and addressing pain points
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members

Our take

For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.

Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 300,000 home service professionals in over 60 countries.

What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 7 rounds)

Jan 2023

$100m

SERIES D

Jan 2021

$60m

GROWTH EQUITY VC

Total funding: $185.8m

Company HQ

Downtown, Edmonton, AB

Leadership

Sam Pillar

(Co-Founder & CEO)

Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.

Forrest Zeisler

(Co-Founder & CTO)

Experienced Developer, with a degree in Engineering from the University of Alberta.

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