IT Support Representative, Honor
$60-65k
Plus equity
In-home care network
Open for applications
In-home care network
501-1000 employees
Open for applications
$60-65k
Plus equity
501-1000 employees
Company mission
To change the care industry by building the first-of-its-kind care network and expand the world’s capacity to care.
Role
Who you are
- 2+ years in technical support, helpdesk, or IT customer service roles
- Bachelor’s degree in a related field preferred
- Direct experience troubleshooting technology issues for businesses or franchises—you understand the urgency and complexity of keeping operations running smoothly
- Familiarity salesforce experience and troubleshooting
- Proficient with Microsoft 365, Windows OS, and ticketing systems like JIRA or ServiceNow
- Exposure to marketing tech tools
- Customer-focused mindset with excellent communication and problem-solving skills
- Strong prioritization, judgment, and adaptability in a fast-paced environment
- Comfortable working independently while staying highly collaborative
- Available to work the 9:00 AM to 6:00 PM CST shift
- Willing to participate in a rotating on-call schedule every 8 weeks
What the job involves
- The IT Support Representative will provide technical support to franchise owners, Home Office employees, and international franchise partners
- The role involves troubleshooting software and hardware issues, scheduling support activities, coordinating with third-party vendors, and creating clear documentation to ensure smooth operations and efficient service delivery
- Support franchise owners and their staff by effectively answering technical questions regarding Home Instead software systems, the Home Instead website, operating systems, MS Office 365, networking, file and printer sharing, basic computer maintenance and future software products in a timely and professional manner
- Communicate with third party vendors to coordinate activation for the software interface
- Replicate and submit issues as well as submit enhancement requests from user feedback
- Provide remote control support of franchise owner’s computer systems when necessary to solve advanced computer problems
- Develop clear, concise documentation to distribute to franchise owners and Home Office staff for such things as downloading files from the Home Instead website, solutions to common Home Instead software system problems and any other computer related tasks as required
- Assisting with the testing and rollout of new software releases
- Document all system information and calls from a franchise office into ServiceNow
- Provide regular on call rotation
Application process
- An entirely virtual interview and onboarding process
Our take
Longer life expectancy and an aging population has resulted in the significant growth of the home-based care industry, as nearly 90% of people over the age of 50 wish to live in their homes as long as possible.
Honor is a technology-enabled home care company that partners with local care agencies, who leverage its infrastructure to handle back-office functions such as billing, scheduling, and staffing. The company currently provides non-medical home care services to people across the United States, supporting over 100,000 care professionals.
Boasting the world's largest home care network, the company's advanced care platform is revolutionizing how society cares for older adults. Powering over 1 million hours of care each week and with a number of key leadership hires announced over 2024, Honor is well set to see continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$70m
SERIES E
Oct 2020
$140m
SERIES D
Total funding: $322m
Company benefits
- Remote-First Work Model
- Company Equity
- Comprehensive Benefits - Including Health, Mental Health, Dental, Vision, and Life Insurance for You and Your Family
- 401k Matching
- Generous Vacation Policy
- Corporate Giving & Volunteering Programs
- Paid Parental Leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Seth Sternberg
(Co-Founder & CEO)Studied at Yale and has an MBA from Stanford. Started out as an M&A Lead at IBM, and co-founded Meebo in 2005. Was a Product Management Director at Google.
Sandy Jen
(Co-Founder)Studied Computer Science at Stanford and co-founded Meebo, acting as its CTO. Was an Engineering Manager at Google, and is also a current Board Member of Ultimate Impact.
Monica Lo
(Co-Founder & Strategy & Operations)Studied at Dartmouth, Stanford and Harvard Kennedy. Was an Associate at A.T. Kearney and Manager of Strategic Initiatives at Safeway.
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