Project Manager, GoFundMe

• The ideal candidate for this role is a detail-oriented customer advocate with experience delivering high quality, on-time SaaS implementations
• 2-4 years of Implementation and/or Project Management experience
• Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
• Sense of urgency in your work
• Demonstrated ability to prioritize and manage workflow to meet deadlines
• Strong people skills to lead collaboration across functions and organizations
• Experience identifying and implementing process improvements
• Client Management experience
• Strong analytical, problem-solving and critical thinking abilities
• Natural problem-solver, comfortable with complexity and ambiguity
• Excellent organization and planning skills
• Proactive attitude with ability to independently solve conceptual problems and deliver results in challenging situations on time and in scope
• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
• Comfort with ambiguity, ability to work with minimal instruction
• Technical acumen

Desirable

• Our Professional Services Team is looking for an experienced Project Manager who will be responsible for managing implementations for our strategic customer accounts
• Deliver exceptional customer implementations for GoFundMe Pro’s fundraising and events platform
• Manage projects end-to-end, which includes scoping, planning, execution, risk/issue mitigation and stakeholder management
• Gather information from customers to evaluate their needs and create tailored implementation plans that support business objectives and drives customer time to value
• Work with customer and internal teams to translate requirements into out of the box or custom solutions
• Execute client implementation projects with sole responsibility for deliverables, overall project success, exceptional customer experience
• Deliver “hands on keyboard” configuration of customer instance, configuration and asset creation as required for completion of project
• Identify, mitigate, monitor and communicate project risks and scope changes that may arise during the implementation
• Provide strategic and technical guidance and training for customers through platform implementation and campaign development - ensure client campaigns and events are optimized for success, launch on time, and achieve donation volume and other customer business goals
• Build and maintain strong relationships with all internal and external project stakeholders
• Develop GoFundMe Pro product and non-profit industry subject matter expertise
• Manage resource planning and utilization
• Collaborate with Product, Partner, Tech Services, Customer Care, and Account Teams to ensure a successful onboarding experience and adoption of the GoFundMe Pro platform
• Contribute to team goals and initiatives through participation in team meetings, collaborate on / take ownership of projects driving process improvement, team enablement, etc
• Identify areas of challenge or opportunity for increased quality of delivery and take initiative to develop solutions, in partnership with team members / leadership, as needed