Senior Client Success Manager, General Assembly
More information about location
Global digital skills training school
Be an early applicant
Global digital skills training school
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To foster a global community of individuals empowered to pursue the work they love.
Role
Who you are
- Our ideal candidate comes with at least 3-5 years of consulting experience, or experience managing teams in similar high-touch, complex client services environments. People who excel in this role are capable of managing large cross-functional projects and are exceptional problem solvers. They are comfortable with ambiguity, and also possess polished communication skills, infectious positive energy, and a passion for fast-paced and dynamic environments. Ideal skills/experience includes:
- 3+ years using Excel and Google Suite
- 2+ years as the primary client-facing project owner
- 2+ years managing a team
- 2+ years leading cross-functional projects
- 1+ year owning a P&L preferred
- Experience working in pre-sales/legal support function a plus
- Experience using Jira a plus
- Experience coordinating training programs a plus
- Competency Rubric:
- Planning
- Presentation skills
- Directing others
- Interpersonal savvy
- Dealing with ambiguity
- Drive for Results
- Business acumen
What the job involves
- As a Senior Client Success Manager, you manage the delivery of General Assembly’s largest client programs and maintain and grow our most important client relationships
- You ultimately are responsible for organizing and managing cross-functional teams to deliver on the largest and most important programs for our clients, and $3-5 million of annual client revenue
- Manage top tier, Fortune 100 client relationships, and partner with the sales team to expand accounts
- Lead Engagement, Product, and Instructional teams to deliver complex programs at scale
- Lead project planning and scoping process, pre- and post-sale, by creating and managing project timelines and building internal and external project documentation
- Act as primary client-facing point of contact week over week, including leading client updates and addressing escalated client questions
- Build and manage program P&Ls to ensure profitability in line with company targets
- Proactively identify new ways for GA to contribute to clients’ talent upskilling and reskilling strategies
- Monitor program success as measured by learning and sentiment metrics
- Partner with GA’s global network of subject matter experts to deliver in-person and online training programs in data, product management, tech, digital marketing, and innovation culture
- Manage a team of Client Success Managers on your accounts (maybe direct or dotted line), providing direction, guidance, and development while driving for results
Salary benchmarks
Our take
General Assembly are building a classroom-to-career pipeline, with the aim of empowering people to pursue work that they love. At the same time, they want to be seen as an innovation in hiring and upskilling and be recognised as helping to diversify the digital workforce.
They offer a long list of courses for in-demand skills such as coding, UX and design, marketing, and product management. The market for these courses has grown substantially (around 10x) since GA launched and large companies like IBM and L'Oréal hire alumni.
Now owned by staffing giant Adecco, GA will have all the resources they need to continue to grow. The test will be making sure they continue to innovate under new ownership.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$70m
SERIES D
Mar 2015
$35m
SERIES C
Total funding: $158.7m
Company benefits
- Work from home opportunities
Company HQ
Flatiron District, New York, NY
Leadership
Lisa Lewin
(CEO, not founder)Founded & was CEO of Mindgate Media, a tech company that created curriculums for post-secondary institutions. Prior to General Assembly, at Pearson, they ran the global technology and product team. Earned an MBA from Harvard.
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