Customer Experience Specialist, Catawiki
Dutch and English Speaker
€32.4-37.2k
2 days a week in office
Online auctioning for special objects
Job no longer available
Online auctioning for special objects
501-1000 employees
Job no longer available
€32.4-37.2k
2 days a week in office
501-1000 employees
Company mission
To make special objects more accessible.
Role
Who you are
- You are motivated by providing delight to our customers, you can communicate clearly, and providing an excellent customer experience is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient and empathetic way. In addition, you are:
- Professional speaking and writing skills in Dutch and English; strong communication skills
- Strong analytical and critical thinking skills
- Preferably previous experience in a customer experience/service environment or a customer-related role (hospitality, tourism, retail, call-center, etc.)
- Ability to quickly switch between various customer channels like phone and e-mail communications
- Ability to positively interact with your team and other departments
- Available to work 32 to 40 hours per week
- You are willing to commute to our Amsterdam office and work in the office at least 2 days per week
- You are flexible with working at least 2 weekends a month and on some public holidays
What the job involves
- At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints
- You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both
- The customer experience department plays an essential role in Catawiki, as our customer experience specialists ensure that our customers return to our platform on a regular basis and thereby directly help grow the business
- The customer experience department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CX brings valuable feedback on possibilities for improvements in our services
Our take
In the past, it was only possible to purchase special items such as rare coins, antiques, and vintage cars at auctions held at physical locations. These days, many people prefer online auctions, but whilst they provide a wider range of objects for sale, this comes at the cost of proper pricing and quality control. Catawiki provides an expert-regulated online auctioning marketplace where users can browse and bid for special objects easily via the web or mobile app.
The objects listed on Catawiki are curated, valued, and verified by in-house experts, with over 100,000 objects passing through the marketplace every week. In this approach, the company has combined the community knowledge found at traditional auctions with the benefits of digital auctioning platforms, occupying a space that has long remained empty, and avoiding competition from bidding marketplace giants such as eBay.
Catawiki has received good funding in the past, which contributed to it becoming the success it is today. A recent venture has seen the company expand to serve artisanal artists with its handmade products auction series.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2020
$172.9m
GROWTH EQUITY VC
Jul 2015
$86.5m
SERIES C
Total funding: $270.9m
Company HQ
Westelijk Havengebied, Amsterdam, Netherlands
Leadership
Ravi V.
(CEO)Ravi joined Catawiki in 2017 as Chief Demand Officer, becoming CEO in 2018. Prior to this, he was Chief Marketing & Business Officer at HOOQ. He also spent 4 years at Flipkart as VP of Marketing and CEO.
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