Service Asset and Configuration Manager, Wavenet

• You will ideally have previous experience in process ownership, complex service delivery, and IT asset management
• Strong leadership with the ability to build relationships and recognise people's value
• Excellent communication skills to investigate, articulate, and convey information across teams
• Detail-oriented, organised, and confident in taking control
• Ability to drive accountability and achieve results across teams
• Positive attitude that motivates others
• Proficient in data insight and interpretation

Desirable

• Manage and improve our (SAM) processes by maintaining accurate information about our assets, optimising use to ensure efficiency and aim to consistently minimise risk
• You will be working on a big public sector project and ensure that our teams work well together to provide an effective (SAM) service
• Our ITIL Process Manager will also be working closely with you to enhance our overall ITSM framework
• Setting process goals and strategy for Service Asset and Configuration Management
• Establishing and managing a 3-tier process structure
• Ensuring seamless collaboration between teams
• Overseeing central tool integration
• Driving process improvement in review forums
• Monitoring and reporting on KPIs
• Clarifying obligations for all stakeholders
• Maintaining the configuration management database
• Ensuring relevant KPIs are in place and functional
• Participating in CMDB development and maintenance
• 37.5 per week, 08:30 – 17:00, Mon - Fri