Senior Agency Partnerships Manager, Gorgias
$160-214k
OTE
$120-161k
BASE
Canada range: $118,000 - $158,000 (CAD) + $39,000 - $52,000 (CAD) Commission. Offer equity
The conversational AI platform for eCommerce
Be an early applicant
The conversational AI platform for eCommerce
501-1000 employees
Be an early applicant
$160-214k
OTE
$120-161k
BASE
Canada range: $118,000 - $158,000 (CAD) + $39,000 - $52,000 (CAD) Commission. Offer equity
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- You have 5+ years of experience in partnerships, sales, or relationship management, ideally within SaaS or ecommerce
- Proven track record of driving revenue through partnerships or channel sales
- Strong relationship-building skills with the ability to influence senior stakeholders
- You are high-energy and driven to scale a high-impact growth channel
- You thrive in a fast-paced, high-growth startup environment
- Experience working with agencies or within the ecommerce ecosystem is strongly preferred
- Highly analytical and comfortable using data to inform decisions and optimize performance
- Comfortable working in an international environment and traveling up to 25% of the time
- Passion for learning and continuous improvement
What the job involves
- As one of our Senior Agency Partner Managers based in North America, you will join a team that focuses on enabling internal and external stakeholders and growing revenue by forging strong partnerships with leading agency partners in the e-commerce ecosystem. This is a key role for Gorgias and a great opportunity for someone looking to take the next step in their career in Partnerships!
- Help scale our Agency Partnerships channel by driving revenue through existing and newly identified Agency Partners. You will leverage both traditional and innovative business development tactics to build a strong revenue flywheel with our Agency Partners:
- Drive Annual Recurring Revenue (ARR) through industry agency partners and events
- Own and grow strategic agency relationships across North America
- Be the face of the company at various events, meetups, and trade shows
- Work closely with Account Managers to help them close deals and expand accounts
- Develop and refine our partner program, processes, and documentation to enable partners to become strong ambassadors of our software and drive leads through our sales process
- Constantly optimize the sales pipeline by leveraging data analysis at each step of the process
- Act as a thought leader on the topic of ecommerce and agency partnerships
- Activate, onboard, and scale new partners across North America
- Mentor and support more junior team members as the partnerships function grows
- Outcomes You’ll Drive
- Identify, onboard, and grow a portfolio of top enterprise agency partners
- Increase partner-sourced and partner-influenced revenue through joint GTM efforts
- Deepen partner enablement and co-selling motions with Gorgias sales and success teams
- Strengthen Gorgias’ presence in the e-commerce space via the agency ecosystem
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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