Operations Manager, Lyft
Citi Bike
$108-135k
Ride sharing company
Be an early applicant
Ride sharing company
1001+ employees
Be an early applicant
$108-135k
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- Bachelor’s degree with 5-7+ years of relevant work experience in a complex, fast-moving operations, consulting, or start up role
- Excellent organizational skills, task management skills, and attention to detail, with an ability to zoom out and understand the bigger context of your work
- Comfort integrating AI tools (e.g., Claude, Gemini) into daily workflows to accelerate analysis, drafting, and project execution
- Proven track record of analytical problem-solving, including modeling proficiency in Excel or Google Sheets
- Strong written and verbal communication skills
- Prior people management experience or a clear track record of informal leadership, mentorship, or developing others
- Interest in biking/bikeshare, sustainable transportation, transportation planning, or cities
Desirable
- MBA or other advanced degree
- Experience managing an operating partner or vendor relationship
- SQL skills
What the job involves
- As the Operations Manager, you will own managing the Citi Bike bike fleet – the largest bikeshare fleet in North America – across its New York City and New Jersey service area end to end
- You’ll serve as the primary cross-functional subject matter expert for fleet operations, driving performance through our operating partner while also leading people and tackling strategic initiatives
- You’ll balance hands-on operational problem solving with the analytical rigor and stakeholder management that a market of this scale demands
- If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you!
- Own Citi Bike’s bike fleet as a functional area, leading the market’s bike maintenance, rebalancing, battery swap, asset recovery, and special event operations
- Drive performance against targets and ensure that Citi Bike consistently meets service level commitments
- Serve as the primary cross-functional point of contact and subject matter expert for fleet operations, representing the market's needs internally and externally
- Forecast ridership and labor needs, investigate when performance deviates from plan, and escalate issues with appropriate context and proposed solutions
- Build and maintain ad hoc operations models, running scenarios and bounding analysis to inform decision-making and surface risks before they become issues
- Identify operational improvement opportunities proactively and bring them to market leadership with clear reasoning and recommendations
- Lead assigned initiatives (e.g., fleet expansions, hardware upgrades, or new feature rollouts) on schedule and on budget, sharing learnings and best practices across markets
- Communicate strategically with external parties, including the operating partner, city regulators, and commercial stakeholders
- Manage and develop your team, coaching toward individual and team goals and fostering a high-trust, inclusive environment
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialled and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app, whilst the acquisition of European competitor Freenow could add 6 million new riders to its platform in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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