Director of Renewals Management, Dataiku
$165-185k
+ Stock options
Collaborative data science platform
Be an early applicant
Collaborative data science platform
1001+ employees
Be an early applicant
$165-185k
+ Stock options
1001+ employees
Company mission
To enable all people throughout companies around the world to use data by removing friction surrounding data access, cleaning, modeling, deployment, and more.
Role
Who you are
- At least eight years of experience in a customer-facing role, preferably in sales, account management, customer success, or renewal management
- Experience managing and negotiating contracts, developing pricing proposals based on customer need, with a track record of successful closing of renewals and upselling is ideal
- Experience with Salesforce (particularly working with the ‘opportunity’ object), prospecting/engagement tools, and other relevant tools
- Proven strengths in outbound prospecting skills
- Intellectually curious self-starter with a knack for problem-solving
- Has managed a book of business or prospect target list effectively
- Comfortable with a high volume of accounts and live engagements with prospects/customers
- Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
- Phenomenal organizational skills and attention to detail
- Previous B2B SaaS and/or enterprise software experience
What the job involves
- The Director, Renewals Management will drive the end-to-end contract renewal process, ensuring timely renewals while maximizing upsell and cross-sell opportunities
- Reporting directly to our SVP of GTM Strategy, the Director will build and lead the team responsible for enhancing processes, mitigating risks, and delivering high renewal rates
- With a customer-focused approach, the Director will resolve challenges, negotiate agreements, and maintain strong partnerships to minimize churn and sustain customer satisfaction
- Manage the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals
- Identify opportunities for upselling and cross-selling additional products or services to existing customers
- Develop and present compelling value propositions that meet customer needs
- Drive live engagements directly with customers to ensure partnership alignment and negotiate agreements for the next contract term
- Develop and execute strategies to maximize renewal rates and minimize churn
- Enlist the efforts of Customer Success and senior sales leadership when necessary to accelerate the contract renewal process, mitigate identified risk, and ensure customer satisfaction
- Own contract processes to close - including reviewing renewal details, quote creation, maintenance of Dataiku dealboard and Salesforce opportunity records, sending of order forms, forecasting renewals outcomes, and tracking progress of signature to close
- Identify at-risk accounts and put together a strategy to secure the renewal, as needed
- Partner with Customer Success Ops and Rev Ops to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
- Identify opportunities to expand Dataiku’s footprint and differentiated value within an account as part of the renewal process
- Establish and maintain effective, cooperative working relationships with customers, both via phone and email. This includes objection-handling and problem-solving when customers request discounts, indicate they don’t want to renew, alert us that they’re evaluating competing solutions, etc
Our take
Dataiku was founded on the principle that companies must use data to continuously innovate to succeed in a rapidly evolving ecosystem. As a centralised data platform, Dataiku guides businesses from analytics at scale to enterprise AI. It provides a common ground for data experts and explorers, offering best practices, shortcuts to AI deployment, and a controlled environment.
Customers like Unilever, GE, and Comcast use Dataiku to accelerate growth and innovation by removing roadblocks and enabling faster, smarter work. Despite substantial funding in 2023, Dataiku faced a 20% lower valuation than in 2021, indicating challenges even for successful tech firms. Nonetheless, Dataiku launched its Dataiku 11 platform in 2022, continuing to enhance its offerings.
In 2024, Dataiku announced a strategic alliance with Teragonia, a leading provider of AI solutions for private equity portfolio value creation. This collaboration leverages Dataiku's AI capabilities to enhance Teragonia's real-time analytics and strategic agility, aiming to accelerate revenue growth and profitability for clients. This partnership reflects Teragonia's trust in Dataiku's technology and underscores the platform's ability to democratise data and empower private equity firms to unlock significant value.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Dec 2022
$200m
SERIES F
Aug 2021
$400m
SERIES E
Total funding: $845.5m
Company benefits
- Our flexibility benefits include: ➔ Time off for R&R & Wedding time off ➔ Public holidays specific to your location ➔ A policy, unique to each team, that clarifies the status of each Dataiker based on preferred working styles: Office, Flex, SuperFlex, and Remote ➔ A work from anywhere policy that allows employees to work from their place of choice up to four weeks per year
- Family benefits: ➔ 12 weeks of paid parental leave within the first year of birth/adoption
- Building and supporting our community is at the heart of our values. Weʼve developed our Ikigai.AI program (AI for good) to support the community and encourage our employees to give back to the causes they care about. We offer: ➔ Volunteering opportunities coordinated by our social responsibility team ➔ Additional paid time off to volunteer
- Oppurtunities to grow: ➔ Attend weekly universities with internal and external speakers ➔ Grow their expertise with our dedicated sales, tech, and management enablement programs
- ➔ Weʼre one team, all shareholders. We offer equity to all employees
- ➔ Onsite meals and healthy snacks
- ➔ Technology stipend for WFH such as mobile, internet, and equipment reimbursement
- ➔ We regularly organise office happy hours in offices and virtual
Company values
- Diversity of People and Perspective - We mix people and perspectives to shape the future of data and AI in a responsible way
- Tolerance & Open-Mindedness - We embrace differences and new ideas and fight against racism and bias
- Accountable Camaraderie - We think, act, and celebrate as a team, trusting and supporting each other regardless of function
- Work-Life Balance - We respect each person’s way of finding balance, providing flexibility and counting progress, not hours
- Dedication To Learning - We geek out with new technologies, learn from others everyday, and grow ourselves by helping others grow
- Conscious Long-Term Responsibility - We strive to maximize our positive impact on the world - through our products and beyond, for today and tomorrow.
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Clément Stenac
(CTO)Previously worked at Exalead for 6 years, first as Software engineer for 3 years and then as Software Architect and Manager also for 3 years.
Florian Douetteau
(CEO)Previously worked at Exalead for 11 years, holding various positions such as Director - Advanced Development, VP - Research and Technology and VP - Product Management.
Diversity, Equity & Inclusion at Dataiku
Laurie du Boullay (Head of Culture)
- Building AI that benefits everyone starts with diversity and inclusion in the office. We believe that a blend of experiences and perspectives creates the best performing teams and enables us to build software shaping the future of data & AI in a way which is fair and diverse, for people and the planet.
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