Senior People Operations Manager, Abnormal Security

• 8+ years of People Operations or HR experience with strong process ownership
• Deep knowledge of onboarding/offboarding, HR compliance, and policy management
• Fluency with tools like Workday, ServiceNow, Greenhouse, Lattice—and experience integrating them into workflows
• Experience applying AI tools to streamline workflows or improve employee support
• Ability to use AI tools (e.g., ChatGPT, Bard, Glean) to support employee inquiries, draft HR content, or manage documentation
• Proven organizational skills with high attention to detail and the ability to prioritize
• Ability to demonstrate integrity and maintain a high level of confidentiality
• Excellent communication and project management skills
• Experience supporting scaling teams in fast-paced, high-growth environments

Desirable

• We’re seeking a Senior People Operations Manager to lead high-impact initiatives across compliance, systems, and employee experience in an AI-orchestrated workplace
• In this senior individual contributor role, you’ll own critical People Ops processes and collaborate cross-functionally with People Tech, Legal, Security, and internal AI teams to design, maintain, and evolve intelligent infrastructure that powers the employee lifecycle
• You’ll apply AI-enabled solutions including bots, copilots, and knowledge agents to automate onboarding, policy delivery, compliance tracking, and support
• Your focus won’t just be efficiency—it will be reimagining how People Operations is delivered at scale in one of the most AI-native companies in the industry
• Own and optimize People Ops processes across the all employee lifecycle events
• Ensure compliance with multi-state and international employment laws, in collaboration with Legal and Security
• Develop and maintain clear, secure SOPs and documentation and support achievement of service level agreements
• Monitor metrics, AI performance signals, and employee feedback to iterate and improve People Ops delivery while considering AI advantages
• Work with Director, People Operations to shape a strategy that promotes growth, innovation, and improvement
• Partner with internal AI and People Tech teams to build and orchestrate intelligent workflows across systems like Workday, ServiceNow, and Slack
• Seek and review potential blockers of the various People Operations processes, recommending improvements, automation, and AI where necessary
• Design and maintain AI-powered knowledge systems for self-service support, policy access, and onboarding
• Define how LLMs and agents interact with core People systems and ensure security, compliance, and usability while also considering AI for documentation and inquiry resolution
• Support HR systems operations, data audits, and compliance workflows
• Lead policy updates reflecting evolving legal and business requirements