Senior Customer Success Manager, Bizzdesign
€120k
+ Variable compensation
2-3 days a week in office (Utrecht, NL)
Enterprise architecture software
Be an early applicant
Enterprise architecture software
201-500 employees
Be an early applicant
€120k
+ Variable compensation
2-3 days a week in office (Utrecht, NL)
201-500 employees
Company mission
To help complex organisations thrive through change.
Role
Who you are
- You’re an excellent candidate for Bizzdesign because you …
- Speak fluent English and Dutch
- Have 5+ years of experience in a customer-facing SaaS role
- Combine a commercial mindset with strong enterprise stakeholder management skills
- You hold a bachelor’s degree in IT, Business Economics, or a related field
- You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises, with a track record in driving adoption, retention, and renewals
- You are fluent in Dutch and English
- You have a track record in driving adoption, retention, and renewals
- You are experienced in business reviews, account planning, and escalations
- You are confident in engaging with senior stakeholders and leading strategic and technical discussions
- You are customer-focused, proactive, and entrepreneurial, with strong organizational and time management skills
- You are willing to travel to strengthen customer partnerships
- You ideally advise customers on EA and portfolio management best practices and complex solution implementations
- You ideally are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon)
What the job involves
- This role is about combining your consulting expertise, strategic thinking, and relationship skills to create measurable value for customers
- You’ll have the chance to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact
- You’ll join a collaborative, international team where your ideas matter, your initiative is valued, and your work directly contributes to customer retention and company growth
- Manage post-sales relationships with a defined set of customers
- Drive adoption, retention, renewals, and expansions through success plans
- Conduct business reviews that celebrate results and identify new opportunities
- Act as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support)
- Advise customers on EA and portfolio management best practices and complex solution implementations
- Manage escalations and ensure issues are resolved swiftly
- Build customer advocacy through references and case studies
- Identify new growth opportunities and contribute to overall account strategy
- Reporting To; Antje Machon
Application process
- 1st interview with Internal Recruiter (45 min online)
- 2nd interview with Hiring Manager (45 min online)
- 3rd interview with key stakeholders from the Customer Success team (45 min online)
- 4th interview with Global Customer Success Director (30 min online)
- Please submit your application in English, as it’s our company’s language, and you’ll be using it daily once you’re part of the team
Our take
Bizzdesign is a global architecture software company helping organisations manage change and digital transformation. Its tools are designed to connect big-picture strategy with day-to-day actions so businesses can plan smarter and stay ahead.
Today, more than 2,000 organisations worldwide use Bizzdesign to guide their transformation journey. And the company supports teams across industries in managing complex challenges like enterprise architecture, risk, and strategic planning.
In 2025, the company successfully merged with MEGA International and Alfabet, bringing together three top names in the field under one roof. Alongside this, Bizzdesign has been recognized by the industry for its Strategic Portfolio Management, and in 2026 entered the top 20 of the UK public sector Tech200.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Bonus & subsidized pension contribution
- Fresh IT gear from day one to support your daily work
- Berlin office offers easy access to public transport, breakfast or lunch vouchers, and a bike lease plan
- 30 vacation days per year to relax
Company HQ
De Broeierd, Enschede, Netherlands
Leadership
Bert van der Zwan
(CEO)Bert joined Bizzdesign in 2023 as CEO. Prior to this, they were the CEO at Bynder and Onguard Holding. They also served as a Managing Director at UNIT4 Group and as a Senior VP EMEA at Rally Software Development.
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