Senior Technical Program Manager, Compass

• Bachelor’s degree in Computer Science, IT, or related field
• 8+ years experience in technical program management, data & analytics or product management / software development
• Demonstrated PM (both program and project) skills, with a passion for ensuring agile execution between technical and business stakeholders
• Intermediate knowledge and experience with SQL, Databricks and Power BI
• Comprehensive understanding of compliance requirements across SOX, CCPA, and GLBA
• Analytical and problem-solving skills with strong stakeholder management
• Across all areas of responsibility, demonstrated & continued delivery in areas of simplification, standardization, time to solution, and quality

Desirable

• As Senior Technical Program Manager, you will be responsible for building, optimizing, and maintaining scalable Program Management Operations (PMO) processes, tools and measurements
• You are a self-starter responsible for partnering with senior leaders and stakeholders across the business to intake requests, define requirements and prioritize the roadmap for the Analytics and Data Engineering teams, enabling seamless collaboration, communication and quality, on-time delivery of key strategic projects
• In addition, you will own data compliance and governance standards and processes, partnering with Legal, InfoSec and business stakeholders to define and implement lightweight, but rigorous, programs
• This role must orchestrate and interact regularly with a wide range of executive and senior stakeholders across Compass
• Define analytics processes and create templates to ensure consistency across the data analytics org, e.g. requirements template, sprint planning, monthly updates
• Meet regularly with business stakeholders to define business and technical requirements for both ad-hoc and ongoing analytics projects
• Standardize and implement scope & requirements documents that enable rapid prototyping, experimentation, and high quality delivery of analytics & insights solutions for business leaders
• Define, design and execute robust code and user acceptance testing (UAT) for all solutions delivered to business stakeholders. Organize & utilize feedback to ensure sprint retrospectives include lessons learned from solution testing & implementation
• Establish measurement systems to track & improve the speed & quality of analytic squad execution and end user experiences with analytics solutions
• Design, implement and consistently execute a lightweight yet rigorous data & analytics governance program for Compass
• Own the processes & methodologies by which essential data hierarchies and KPIs / Measures are created, updated, and governed, including (but not limited to) a robust data dictionary & publications catalog
• Ensure strong feedback loops back to the Enterprise Systems team in Engineering, and proactively advocates for system updates / changes to simplify downstream data objects (pipelines, meta-data, data, etc)
• Establish quality limits & thresholds for governed data elements, and Instrument measurement / monitoring to ensure all changes & quality operate within set thresholds and improve over time
• Liaise with senior executives & managers across Compass for compliant use of data and data tools - responsible to ensure the Compass Data & Analytics organization meets & exceeds all requirements for SOX, CCPA, GLBA, and any other compliance or regulatory scheme applicable to our business. Includes regular interactions with Legal, Audit, and InfoSec