Customer Care Lead, Zenly
Smartphone application for mapping social activity
Job no longer available
Smartphone application for mapping social activity
101-200 employees
Job no longer available
101-200 employees
Company mission
Zenly's mission is to connect social media with the real world by using location sharing, creating a social map for digitally connecting with friends and family.
Role
Who you are
- Previous experience managing a Global Customer Care Team in a matrix environment
- Fluent English Language skills (French would also be a bonus)
- Minimum 3 years experience in Customer Service, ideally within Digital or App based environment
- Previous experience working with Zendesk and Jira would be hugely advantageous
What the job involves
- Be a point of escalation for all Care related queries when required
- Scale the Care Team globally
- Managing and training our Care Agents (We currently have an international team of over 50 agents)
- Be the point of contact between the Care Team and all Zenly Internal Teams
- Performing quality control on our Agents work and our Customer Care Software
- Monitoring SLA's and other metrics to ensure teams are meeting their goals
- Chair weekly team meetings
- Conduct performance reviews
- Manage our FAQ site
- Ensure user feedback is upstreamed to the Zenly team
Our take
Location services are used in almost every social network in order to provide personalized ads, recommend nearby events and locations, and connect users with local people. However, despite several attempts in the past, social media platforms designed specifically around location tracking features for the user have been unsuccessful.
Zenly develops a social media application for smartphones that uses location services to track users and their friends, presenting each person and their location within a virtual map. The virtual map can be used to help friends meet up when they are nearby, keep groups together, and coordinate community activities.
Companies such as Foursquare have in the past attempted to develop social media platforms based exclusively around location services, but these efforts were not met with much success due to privacy concerns and a lack of use cases. Zenly on the other hand has approached the idea of social mapping from the perspective of helping friend groups and communities stay connected, whilst presenting the platform in the form of an eye-catching augmented reality world map.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2016
$22.5m
SERIES B
May 2016
$13m
SERIES A
Total funding: $35.5m
Company benefits
- Healthcare - in addition to best public health care in the world, we offer an additional layer of private medical, dental and vision insurance for you and your loved ones
- Compensation - in addition to base salary, our equity plans allow Zenly employees to participate in the ownership and success of Zenly and our mother company, Snap
- Relocation - as Zenly is used by people all over the world, we cherish the diverse perspectives of our employees. As such, we fully cover all international relocation and visa procedures
- Parents - we offer between 16-26 weeks 100% paid parental leave for new parents, including those who adopt
- Vacation - 35+ paid days off a year
- Learning - we offer any resources you need to grow in your role and help you get to the next level. There are also a million books on our bookshelf
- Wellness - Zenly offers a monthly gym stipend that can be used anywhere (though there’s a gym on the first floor of the office). We also offer free yoga and meditation classes on site. Oh and our offices are pet friendly
- Zentrip - every year the entire Zenly team travels to a cool place for a week with the sole goal of creating memories - no work allowed. We’ve already been to Marrakesh, Mallorca, Sicily and the South of France
- Food - you definitely won’t go hungry at Zenly. In addition to our fully stocked kitchen, we offer a monthly food stipend to cover your lunch expenses
- Transportation - Zenly offers a transportation stipend used to cover your unlimited metro pass
Company HQ
Roquette, Paris, France
Leadership
Antoine Martin
(CEO)Co-founded Zenly as CEO in 2011.
Alexis Bonillo
(COO)Experience as Project Manager and Strategic Planner for BETC. Co-founded Zenly as COO in 2011.
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