Activation Partner, Totango
$70-90k
Canada: $75K CAD - $93K CAD, with a target midpoint of $85K CAD per year
Customer success platform
Be an early applicant
Customer success platform
101-200 employees
Be an early applicant
$70-90k
Canada: $75K CAD - $93K CAD, with a target midpoint of $85K CAD per year
101-200 employees
Company mission
To help businesses grow by investing in their customers.
Role
Who you are
- You’re a high-ownership partner who thrives in ambiguity and cares deeply about outcomes
- 2+ years of experience in a customer-facing role such as Customer Success, Onboarding, Implementation, Activation, Consulting, or a similar post-sales function
- Experience working with CRMs and/or Customer Success Platforms (CSPs) (e.g., Salesforce, HubSpot, Gainsight, Totango, or similar) — this is a strong asset
- Hands-on experience with Totango is a significant advantage and will help you ramp faster in this role
- Strong program and project management skills, with the ability to keep multiple workstreams moving forward
- Comfort leading customer-facing conversations, including with senior stakeholders
- A deep appreciation for value frameworks and outcome-based delivery
- The ability to translate strategy into clear, executable plans
- A bias toward action, momentum, and accountability
- You don’t need to be the most technical person in the room — but you do need to know how to orchestrate the right expertise at the right time
What the job involves
- As Totango continues to evolve its post-sales operating model, we are bringing Activation fully in-house to ensure customers reach value faster, more clearly, and with greater confidence
- The Activation Partner plays a critical role in guiding customers from contract signature to their first measurable moment of impact. This role sits at the intersection of strategy, execution, and enablement — owning the activation journey end-to-end while partnering closely with Sales, Value Partners, Care, and Technical teams
- This is not a technical implementation role and not a support role. Activation Partners are outcome-driven operators who orchestrate activation, maintain momentum, and ensure customers experience value early in the lifecycle
- Own the end-to-end activation journey for new and expanding customers, from contract to first value
- Serve as the customer’s primary post-sale guide through onboarding, sequencing, and early value realization
- Design activation plans that deliberately follow the minimum viable path to first value, avoiding unnecessary complexity or over-configuration
- Maintain full ownership of activation execution with a clear focus on achieving a first measurable moment of impact within the first 60 days
- Partner with assigned Value Partners to co-create the customer Value Plan
- Translate value agreements, objectives, and SMART goals into a focused, tactical activation plan
- Establish clear activation milestones, success criteria, and sequencing tied directly to customer outcomes
- Lead training and enablement sessions that teach customers how to use Totango independently
- Prepare customers for launch with workflow readiness, adoption guidance, and change-management best practices
- Support customer-led end-user training and launches with templates, decks, and structured guidance
- Coordinate with Customer Care Partners, Customer Success Engineers (CSEs), Solutions Engineers, and Product as needed — with clear ownership boundaries
- Participate in late-stage sales conversations (in partnership with Sales and Value Partners) to set expectations for activation, timelines, and early success
- Contribute to internal handoffs and kickoff preparation by reviewing deal context, objectives, and commitments
Our take
Building customer journeys is crucial for companies to improve revenue performance and build client bases. However, many of the tools available for journey mapping, designing and building are separate, meaning that the operations are siloed and work is too slow to build revenue and customer engagement momentum.
Totango is a leading customer growth and success solutions provider that merges many of the operations within the sector into one platform. Its tools provide businesses with customer data analysis, revenue growth, business scaling, and market strategy solutions through the adoption of AI and automation.
Totango’s merger with customer growth platform Catalyst in 2024 expanded the company’s remit, and it was bolstered even more by acquiring Parative AI later that year. These two partnerships add customer growth analysis and churn intelligence to the suite available at Totango, ultimately creating an all-in-one solution for customer success. With massive clients such as Github citing 130% net revenue retention increases and a market presence across 25 states and 6 countries, Totango has firmly secured its top position in the customer growth sector through recent expansion and savvy partnerships.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES D
Feb 2018
$9m
LATE VC
Total funding: $137m
Company benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
Company values
- Curious - We’re ignited by the spark of curiosity that kickstarts innovation. We encourage a culture of ongoing learning and exploration so we can find new opportunities, learn from what we do, and move forward with fresh insights
- Collaborative - We’re all about “we,” not “me.” We tap into the unique strengths and perspectives of everyone. Working as “one team” is how we achieve more together
- Competitive - We’re fueled by a healthy competitive spirit that helps us exceed our own expectations. We drive innovation. We lead the industry. We achieve remarkable results
- Committed - We’re totally committed to our work and customers. We tackle challenges head-on because we’re set on reaching our goals and being excellent in everything we do
- Candid - We’re brave enough to speak openly, truthfully, and kindly, even when it’s tough. Honesty and transparency build trust and help things continuously improve
Articles
Leadership
Keith Frankel
(CEO)Keith was Totango's Chief Product Officer when he became CEO. His previous positions included: CEO of Parative (acquired), CPO at Firecracker (acquired), HubSpotter (IPO), & Techstars mentor.
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