Senior Product Specialist, HoneyBook

$90-112k

+ Equity

Mid and Senior level
San Francisco Bay Area

2-3 days a week in office

HoneyBook

Business management platform for Independents

Open for applications

HoneyBook

Business management platform for Independents

201-500 employees

B2BProductivityCommunicationFinancial ServicesSaaS

Open for applications

$90-112k

+ Equity

Mid and Senior level
San Francisco Bay Area

2-3 days a week in office

201-500 employees

B2BProductivityCommunicationFinancial ServicesSaaS

Company mission

To make it easier to run an independent business and live a life filled with passion and purpose.

Role

Who you are

  • 3-5 years experience in a customer experience-related operations or project management role, or other relevant experience; experience in a SaaS environment preferred
  • Proven business acumen, problem-solving skills, and critical thinking skills
  • Demonstrated ability to autonomously and effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly changing environment
  • Strong analytical skills, with the ability to see the big picture, identify trends, and eventually formulate and present analyses to influence change with both technical and non-technical stakeholders
  • Outstanding interpersonal skills and empathy for customers
  • Highly organized and comfortable working with cross-functional stakeholders across global timezones on a variety of ad hoc initiatives
  • Outstanding written and verbal communication with all levels of the business from Member Support to C-level
  • Operate and execute with a sense of urgency to achieve business outcomes
  • Hands-on and willing to get hands dirty on execution

What the job involves

  • As a Senior Product Specialist, your North Star is creating a frictionless experience for our members (customers) leading up to and during product releases
  • You will deeply understand your product area and enable our Support and Education teams by applying your product expertise to product launches, user support needs, and training
  • You'll also partner with cross-functional product development teams, providing recommendations that you cultivate as a result of analyzing user support trends and other data
  • You will advocate for and represent the voice of our members and Support, ensuring feature rollout readiness (for Support and Education teams)
  • Success in this role means advocating for and representing our member by surfacing meaningful feedback on designs, conducting deep dives and proactively uncovering and surfacing trends, and aligning member feedback with company goals and objectives
  • You are meticulous and can work through ambiguity by focusing on your North Star as a Senior Product Specialist
  • Participate in product development cycles, representing the need of the member and ensuring readiness within the Support team
  • Provide data-driven insights and member feedback to Product teams before, during, and after product release to support their goals, influence their direction, and help create a positive member experience
  • Represent Member and Support POV in cross-functional meetings and more broadly within the company by providing feedback and surfacing trends pertaining to both new and existing features/ products coming to market
  • Partner with product development team members in early stage feature design to ensure a smooth roll out
  • Proactively flag support case insights surfaced following new feature releases and feature updates for new and existing releases for assigned product area to appropriate pro-dev teams
  • Ensure Support team readiness for new releases by partnering with Product Marketing and Product Management on Support training as needed
  • Leverage skills as our members’ advocate for ad hoc company projects
  • Function as a resource for the product release team, as well as the broader organization, on Support processes and insights

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Insights

Led by a woman
Top investors

51% female employees

29% employee growth in 12 months

Company

Company benefits

  • Medical insurance: We've got you and your family covered - from head to toe
  • Parental leave: Welcome in parenthood with paid leave and quality time to spend with your family
  • Open PTO: Take a break, hit reset, and come back refreshed
  • Equity: Enjoy equity and retirement plans
  • Wellness & development budget: Health mind, health body, and health career - it's all possible
  • Hybrid workspace: Get office camaraderie or enjoy the flexibility to work wherever you work best

Funding (last 2 of 7 rounds)

Nov 2021

$250m

SERIES E

May 2021

$155m

SERIES D

Total funding: $498m

Our take

The self-employed sector is growing quickly, with freelancers now comprising a third of America's workforce. HoneyBook addresses the challenges faced by solo entrepreneurs by offering an all-in-one platform for client communication, invoicing, and booking. it charges a subscription fee and a 3% fee for online transactions.

While competitors like Taver, 17hats, HubSpot Sales Hub, and Calendly offer similar services, HoneyBook stands out by providing an all-in-one platform where users can generate invoices and accept payments seamlessly. this has earned the trust of service providers across the US and Canada, with HoneyBook facilitating over $9B in business bookings.

With the freelance economy in the US projected to encompass 50% of the workforce by 2027, HoneyBook, a unicorn company, is well-positioned for continued growth and success.

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Steph

Company Specialist at Welcome to the Jungle