Hyperforce Development Platform Support Engineer, Salesforce

MTS/SMTS

$133.8-183.9k

AWS

Docker

Kubernetes

GCP

Python

Terraform

Jenkins

Azure

Spinnaker

Slack

Git

JSON

Mid and Senior level

San Francisco Bay Area

World's leading CRM provider

Job no longer available

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Job no longer available

$133.8-183.9k

AWS

Docker

Kubernetes

GCP

Python

Terraform

Jenkins

Azure

Spinnaker

Slack

Git

JSON

Mid and Senior level

San Francisco Bay Area

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

Bachelors or Masters degree
Customer Success Acumen
Experience with CI/CD Platforms like Spinnaker / Spin CLI / Spinnaker APIs / Jenkins
Experience with public clouds including Amazon Web Services (AWS), Google Compute Platform (GCP), and/or Azure
Experience with Kubernetes, Docker, Terraform, JSON
Secrets Management with Vault
Knowledge of SDLC processes and practices
Experience SCM solutions like git
Knowledge of security patterns, 3pp vulnerabilities, and practices
Strong problem-solving, troubleshooting and analytical skills
Ability to learn fast, work collaboratively with others and have excellent spoken and written communications skills
Exposure to analytical monitoring dashboards and experience with Helm Charts is a plus

What the job involves

Salesforce Hyperforce Development Platform Support (HDPS) develops and hosts the Falcon continuous delivery and deployment platform
This includes the Spinnaker, PCS, FIT, FEDX, Managed Releases, IAC services, and the CD platform and ecosystem around it and a suite of software integrity and distribution services
The HDPS team owns supporting and assisting Salesforce developers who use Falcon services
This includes working with customers to help them onboard their services onto the Falcon platform, diagnosing and debugging deployment issues, developing and delivering training content, contribution to the creation of documentation
HDPS also designs, develops, and maintains automation solutions for support using Slack and Python, GenerativeAI, and collects Slack Metrics and generates executive dashboards for analytics
Ideal Engineers will possess technical, decision-making skills, and experience to diagnose and debug customer issues, and will also have the opportunity to design and contribute to customer-facing solutions
Ideal engineers would have the opportunity to work on automation bot, maintain automation platform in Falcon

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.5)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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