Principal Data Engineer, Observe.AI
$204-261k
+ Equity
Contact center software
Be an early applicant
Contact center software
201-500 employees
Be an early applicant
$204-261k
+ Equity
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- If you’re passionate about building elegant data platforms and shaping the future of data architecture in a high-impact environment, we want to hear from you
- 10+ years of experience in data engineering or backend infrastructure roles, with a strong focus on distributed data systems
- Proven track record of designing and operating large-scale data platforms in a high-growth or consumer-scale environment (e.g., serving millions of users)
- Deep expertise in technologies such as Spark, Kafka, Airflow, Flink, Snowflake, Redshift, or similar
- Strong programming skills in Python, Scala, or Java
- Experience working with privacy-sensitive data and knowledge of compliance standards like GDPR or HIPAA
- Extensive experience with cloud platforms (e.g., AWS, GCP, Azure), particularly in deploying and operating data services
- Solid understanding of data modeling, ETL/ELT frameworks, and data governance
- Experience mentoring engineers and influencing cross-org technical decisions
- Excellent communication and collaboration skills
What the job involves
- We are looking for a Principal Data Engineer to lead the design, development, and scaling of our next-generation data infrastructure.
- You will play a critical role in setting the technical direction for our data ecosystem, enabling high-quality, reliable, and performant data systems that empower analytics, machine learning, and product teams across the company
- You will partner cross-functionally with engineering, product, data science, and infrastructure teams to build systems that handle data at massive scale.
- Design and evolve scalable, secure, and reliable data infrastructure (e.g., data lakes, data warehouses, streaming platforms)
- Drive technical strategy and long-term vision for data architecture across the company
- Lead by example through hands-on architecture, design, and implementation of core data systems
- Partner with ML engineers and data scientists to build infrastructure that supports experimentation, model training, and inference at scale
- Define and promote best practices for data governance, lineage, privacy, and quality across teams
- Mentor senior engineers, fostering a culture of technical excellence and innovation
- Evaluate and adopt new technologies where appropriate, and influence build-vs-buy decisions
- Collaborate with leadership to align data infrastructure with business goals
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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