Customer Success Manager, Wunderkind

• 2+ years experience in customer success, account management or consulting
• Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and engaging in high touch client interaction, while setting appropriate expectations with clients
• Detail-oriented with the ability to project manage, set priorities and stay organized when managing multiple client relationships
• Ability to collaborate with partner teams on client requests and service projects on behalf of managed clients

Desirable

• Wunderkind is looking for a self-starting and dynamic Customer Success Manager to drive customer happiness with a focus on client management and efficiency
• The Customer Success Manager role in our Mid Market segment involves a consultative and holistic approach to both digital marketing and client management — owning the customer lifecycle through strategy to renewal
• This includes effectively delegating and working with service teams to clearly communicate needs, ensuring streamlined operations and optimal customer service delivery
• Own the relationship and ultimate success of Wunderkind's Mid-Market customers, including strategy development, renewal, and upsell
• Partner with service team members to delegate work and deliver excellent client outcomes
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
• Communicate and continuously reinforce how Wunderkind drives revenue, what our competitive advantage is, and why it is worth the investment through regular virtual touch points and occasional in-person meetings
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design