Senior Director of Product Management, PagerDuty

• Minimum 12 years in product management, with significant experience in SaaS, AI, and/or automation
• Understanding of workflow platforms (triggers, variables, conditions, and actions) and no code, low code, and procode authoring modalities
• Experience with and deep interest in building experiences powered by generative and agentic AI
• Strong technical acumen and experience leading and developing high-performing product management teams
• Proven track record of taking products from concept to market success in a startup or agile innovation environment with a rapid experimentation mindset
• Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount

Desirable

• PagerDuty is seeking a Senior Director of Product Management, AI and Automation, to lead the industry’s transformation toward fully automated operations
• Our vision: a world where empowered developers build and ship applications 10x faster with AI, and those applications run reliably and autonomously in production
• When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting
• In this pivotal role, you’ll own both our current AI and Automation portfolio and its seamless integration into PagerDuty Operations Cloud
• Your work will accelerate incident detection, triage, diagnosis, and remediation—plus enable proactive, planned operations
• Our customers’ teams spend less time on operational toil and more time building what’s next
• This is a unique opportunity for a strategic, hands-on leader who thrives at the intersection of vision, execution, and team leadership
• You’ll report directly to the SVP of Product Management, set the strategic direction with your peers leading Incident Management and AIOps, and inspire a high-performing team to deliver breakthrough value for our customers—and drive PagerDuty’s growth
• Develop a compelling product strategy and roadmap for PagerDuty’s AI assistant, AI agent platform, and (workflow and runbook) automation offerings
• Allocate resources strategically between innovation and sustaining existing products to optimize business outcomes
• Develop and evangelize our internal AI agent platform to empower product and professional services teams to build agents on our data and integrate them into our interfaces and workflows
• Empower PagerDuty product and professional services teams to build, deploy, and continuously improve generative AI features and agents by evolving our data and agent platforms
• Expand our AI ecosystem through partnerships and integrations across communications platforms, cloud storage, and infrastructure, embracing emerging standards like MCP and A2A
• Set and achieve product engagement targets as a leading indicator of success in our transition to usage-based packaging and pricing models
• Drive product decisions with a strong focus on customer value measured through product engagement and feedback, and financial impact measured by win rates, retention, and ARR
• Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability
• Collaborate closely with Product, Engineering, Design, Product-led Growth, Enterprise GTM, Pricing, and Finance to maximize your products’ market and business impact
• Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader