IT Specialist, Intercom
Onsite
$70.6-95.5k
+ Equity
5 days a week in office
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
$70.6-95.5k
+ Equity
5 days a week in office
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- College level degree in the relevant field or experience to make up for lack thereof
- You love helping people and working with a team
- Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future
- Experience with Audio/Video and Video Conference systems across our offices. This includes technologies like Google Hangouts and hardware like TVs, projectors, speakers, microphones, cameras, etc. and assist employees in getting the most out of them
- Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use. Also experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment
- Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT. With the ambition to be part of the best IT team in the industry
- Proof of eligibility to work in the United States is required
Desirable
- Relevant certifications (Casper/JAMF certs, A+, Network+, Okta Admin, AWS certs, etc…)
- Cloud-heavy infrastructure experience
- Buildout experience
- GitHub knowledge
- Automation w/ Okta Workflows, BetterCloud, etc…
- Scripting knowledge
- Slack admin knowledge
What the job involves
- The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our San Francisco, Chicago, London, and Dublin offices
- We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools
- We manage all user access and provisioning while maintaining and strengthening a robust infrastructure to reinforce and build better efficiency
- We also manage a complex stack of applications and their integrations while practicing heavy awareness and care for security
- You will be working with a team and be the frontrunner for all end-user support
- You will be in charge of account provisioning and de provisioning, onboarding and off boarding, and maintaining the stack of applications and their integrations contained within our environment
- You will be working heavily in the Jamf, Okta, Intune, and GitHub environments, coming up with ideas on management and organization within them, and their basic troubleshooting
- You will be coming up with and documenting processes for how we work and supporting our end-users
- You will also be contributing to the maturity process of the team as a whole while managing your work projects
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job