Customer Integrations Manager, Trustpilot
Benelux
+ Commission Structure + Bonus
3 days a week in office
Consumer review website
Open for applications
Consumer review website
1001+ employees
Open for applications
+ Commission Structure + Bonus
3 days a week in office
1001+ employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- You have experience in a customer-facing role focused on customer engagement, implementation, or solution management, ideally within the online marketing, internet, or software industries
- You possess strong knowledge of e-commerce, online marketing, SEO/Google Adwords, and/or software, with a knack for driving product adoption. Knowledge about APIs is a merit
- You're adept at building and maintaining strong relationships with diverse stakeholders and have a proven track record in client success and fostering engagement
- You're a proactive problem-solver with excellent negotiation and communication skills, capable of guiding clients through technical solutions and managing complex conversations professionally
- You have a competitive, high-energy mindset and thrive in a fast-paced environment
- You're a quick learner with a positive attitude towards change and a strong work ethic
- You're a dedicated team player who enjoys collaborating in an international environment
- You are fluent in both Dutch and English, with excellent written and verbal communication skills, understanding the nuances of communicating with businesses and consumers. Additional European languages are a plus
What the job involves
- This isn't just any role; you'll be a key player within our Integration and Solution team
- As a Customer Integrations Manager, you'll drive the business adoption of the Trustpilot platform solution for our Benelux customers, ensuring they truly realize and build on the value of our features
- You'll be crucial in overcoming the risks of churn by demonstrating tangible, long-term benefits
- You'll act as a trusted advisor, responsible for delivering value, ensuring optimal onboarding, and maximizing product adoption
- This role involves close collaboration with various stakeholders across the business: you'll work with Customer Success for long-term relationship building and growth, and with Pre-Sales during the acquisition process to ensure the real value of Trustpilot is demonstrated from day one
- Helping Benelux customers maximize the ROI from their subscriptions
- Proactively driving product adoption across the Benelux market
- Collaborating with Customer Success Managers to create exceptional customer relationships
- Owning the technical integration of customer pre- and post-sales
- Managing technical- and non-technical stakeholders with ease
- Ensuring professionalism and a high level of activity within the team
- Defining strategy in cooperation with your clients
- Acting as a trusted advisor, advocating client needs back to Trustpilot's internal support, product, engineering, and sales teams
Our take
Fuelled by the rise of the consumer voice, Trustpilot began with the vision that a brand's future is trust and transparency powered. Since launch, the site has hosted over 300 million reviews for hundreds of thousands of businesses.
The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. After a successful IPO back in 2021, the company has continued to grow and maintains it status as a trusted tool for consumers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Adrian Blair
(CEO)CEO of the company since 2023. Also Co-Founder and Chair at Circl. Former CBO at Cera, CEO at Dext and Global COO of JUST EAT.
Salary benchmarks
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