Customer Experience Manager, Wiz
More information about location
Cloud security software for modern cloud protection
Posted today
Cloud security software for modern cloud protection
1001+ employees
Posted today
More information about location
1001+ employees
Company mission
To help organizations create secure cloud environments that accelerate their businesses.
Role
Who you are
- 5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud
- 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts
- Proven track record of mentoring and managing high-performing revenue teams
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
- Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility
What the job involves
- The vision of the Customer Experience Management (CEM) team is to connect Wiz value to top customer initiatives to outpace the competition, facilitate healthy product adoption, and drive revenue growth
- CEMs manage organizational change management by removing adoption roadblocks, increasing customer stakeholders invested in Wiz, and delivering value realization to our most valued customer accounts
- As a Manager, CEM you will be leading a team of CEMs
- Ideal candidates will exhibit high levels of business acumen all the while maintaining a customer-first approach
- You will streamline strategy and communications between sales, customer success and operations leadership to ensure long term retention of customers
- Operating in a strategic 'player-coach' capacity, you will also maintain direct CEM ownership over a select few key accounts
- This hands-on connection ensures you remain grounded in the customer experience, allowing you to personally pilot and refine new strategic 'plays' before scaling them across your broader team
- Join Wiz as a Manager, CEM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth
- Lead, mentor, and motivate a team of CEMs working with our most strategic customers
- Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region
- Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts
- Drive CEM strategy and customer deliverables to continuous grow impact of your team
- Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption
- Maintain and report accurate customer health and project status within region while collaborating with sales peers
- Work with TAM leaders to drive customer outcomes and develop aculture of collaboration, learning, and success
- Identify and activate strategies to proactively identify and grow valuewithin accounts
- Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations
- Act as an escalation point for team around at-risk customers
Our take
Wiz is a cloud security startup that rapidly made its mark in the cybersecurity world. Launched by a team of former microsoft executive, the company made headlines in summer 2022, when it achieved an impressive $180M in annual recurring revenue just two years after its first product went to market, earning itself some major clients, including Salesforce, Slack, BMW, and Asos along the way.
Most recently, Wiz has become the centrepiece of a massive acquisition deal: Google (via its parent Alphabet Inc.) announced a $32B agreement to acquire the company. The deal, which initially faced antitrust review by the US Department of Justice, has now cleared this regulatory hurdle and is expected to close in early 2026.
This acquisition underscoreWiz's exceptional rise in the cloud security space. And the company's rapid growth, client base, and industry-leading technology have made it one of the most influential cycbersecurity startups in recent years. As it transitions into the Google ecosystem, Wiz is ready to scale and shape the future of cloud security on a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2024
$1bn
SERIES E
Feb 2023
$300m
SERIES D
Total funding: $1.9bn
Company benefits
- Health benefits: We've got your health covered, plain and simple.
- Home Office Setup: Your comfort zone gets a work makeover, on us.
- Flexible PTO Policy: Time off that works with your life, not against it.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's wehr it's at.
- Fully stocked kitchen with snacks and drinks: Craving a snack? Our kitchen's where it's at.
- Lunch provided: Lunch? Consider it sorted.
- Free Wiz Swag always available: Wear your Wiz pride, anytime.
Company HQ
Chelsea, New York, NY
Leadership
Assaf Rappaport
(Co-Founder & CEO)Previously co-founded and was CEO of security SaaS Adallom (acquired by Microsoft in 2015). Subsequently spent four years at Microsoft as a General Manager, first of Cloud Security, then R&D Israel.
Ami Luttwak
(Co-Founder & CTO)Previously the co-founding CTO of Adallom, next joining Microsoft as CTO of the Cloud Security Group, before becoming CTO of R&D Israel.
Yinon Costica
(Co-Founder & VP of Product)Previously spent 4 years at Microsoft, joining as a Principal Program Manager of Cloud Security before moving into the role of Partner Director of Product Management and Cloud Security.
Roy Reznik
(Co-Founder & VP of R&D)Alongside Wiz, Roy is also the co-founder and Master Distiller at Kataro Distillery. Before this, they worked as Principal R&D Group Manager for Microsoft, joining the company from Adallom whom they co-founded.
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