Head of Global Talent Acquisition, Cresta
$220-300k
OTE
+ Equity
Real-time intelligence for contact centers
Open for applications
Real-time intelligence for contact centers
501-1000 employees
Open for applications
$220-300k
OTE
+ Equity
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- This is a highly visible leadership role for someone who thrives in fast-moving, high-growth environments and knows how to balance speed, quality, efficiency, and long-term talent outcomes, and who is comfortable setting strategy while staying close to execution when needed
- 10+ years of progressive Talent Acquisition experience, including senior leadership roles in high-growth technology companies
- Proven ability to scale recruiting organizations in fast-paced, global environments
- Strong executive presence with the ability to influence, challenge, and partner with senior leaders
- Deep expertise in recruiting operations, metrics, and TA technology, with a demonstrated ability to translate data into business decisions
- Experience leading executive-level and critical senior hires
- Demonstrated success in building employer brands and early-career programs
- Passion for developing people, building durable teams, and delivering results
- A builder mindset, balancing strategic leadership with hands-on execution to move work forward in a high-growth environment
- Comfort operating in ambiguity, prioritizing ruthlessly, and evolving systems as the business scales
What the job involves
- We’re looking for a strategic, credible, and highly execution-oriented Head of Global Talent Acquisition to build and scale Cresta’s global hiring engine
- This leader will own talent acquisition strategy and outcomes across Technical, GTM, G&A, Executive, and Early Career hiring, while partnering closely with executive leadership and the Head of People
- Lead and execute Cresta’s global Talent Acquisition strategy in partnership with People, Finance, and business leadership to support rapid growth across regions and functions
- Partner closely with executives and senior leaders to shape hiring strategy, priorities, capacity modeling, and workforce planning
- Build, scale, and lead a high-performing internal Talent Acquisition team, defining the right mix of in-house recruiters and external partners to support rapid growth, burst hiring needs, and global expansion
- Reinforce a high-trust, high-accountability recruiting culture grounded in mentorship, ownership, data-driven decision-making, and continuous improvement
- Partner closely with the Head of People on broader talent, workforce planning, and people initiatives
- Support and lead senior and executive recruiting efforts in partnership with People leadership, including hands-on involvement for critical and hard-to-fill roles as needed
- Design, track, and continuously refine TA metrics to drive hiring efficiency, quality, predictability, and scale
- Own and continuously improve the end-to-end candidate experience, from intake calibration and interview design through offer, closing, and post-process feedback loops
- Champion an equitable, inclusive, and consistent candidate experience across all roles, regions, and stages of growth
- Set the standard for proactive, creative sourcing and passive candidate engagement, ensuring teams build durable pipelines rather than relying on reactive hiring
- Drive employer brand and talent marketing programs across social, events, and community engagement in partnership with Marketing and People teams
- Refine and scale Cresta’s campus and early career strategy, partnering with recruiters to build internship and new graduate pipelines globally
- Lead the strategy for Cresta’s Talent Acquisition technology ecosystem, including Greenhouse, LinkedIn, Juicebox, CoderPad, and related tools, while identifying opportunities for future improvements and optimization
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
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