Sales Operations Manager, Front
$150-171k
+ Equity
More information about location
3 days a week in office
Shared customer communication hub
Be an early applicant
Shared customer communication hub
201-500 employees
Be an early applicant
$150-171k
+ Equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- We are looking for someone deeply comfortable in complex modeling, excited by GTM strategy, and motivated to use AI tools to improve how we forecast and analyze sales performance
- If you enjoy combining data, strategy, and systems thinking to influence real business outcomes, this role is for you
- 5+ years of strategy, operations, and analytics experience with a track record of driving growth - working in sales operations, preferably in a high-growth SaaS environment (preferably $100M+ ARR)
- Expertise to quickly drill down into the business funnel for outbound and inbound sales motions, and how that connects to revenue
- Excellent analytical and quantitative modeling skills; ability to analyze and interpret data, provide actionable insights, and deliver measurable results
- Expert proficiency with core sales tools (e.g. Salesforce, Gong, Outreach, etc.) and best practices for sales data management
- Expert level user of Gsheets / excel experience with BI and Data Analysis tools like Tableau or Hex in business user and/or analyst capacity. SQL proficiency is a plus
- Strong collaborator, works well with stakeholders, gains trust, enjoys working with people
- Demonstrates ability to convey complex information to executives clearly and concisely; can resolve tradeoffs. Effective communicator across levels and audiences
- Hands on and proactive, with a builders mentality
- Maintaining high ownership mentality, demonstrated by developing projects of >6-12 months length
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results
What the job involves
- We’re hiring a Sales Operations Manager to bring rigor, structure, and high-level analytical thinking to how we architect growth and scale our go-to-market engine
- This is a high-impact role with meaningful exposure to senior leadership and the executive team as we scale from $100M to $200M+ ARR
- You will own our long-range capacity planning, design sophisticated territory and segmentation models, and elevate how we generate revenue intelligence
- This is not a traditional sales ops role—we are moving beyond CRM administration and manual workflows
- Capacity Modeling: Build the multi-year headcount models that dictate hiring
- Territory Design & Segmentation: Own the logic for how we carve the world. You will lead the transition from a "geographic" model to a more sophisticated "segmentation" model (Firmographics, Technographics, or Intent-based)
- Annual Planning: Lead the integrated planning process between Sales, Finance, and Marketing to ensure the board-level targets are actually achievable based on pipeline math
- Pipeline Velocity Analysis: You aren't just looking at the total pipeline; you are analyzing the leakage points. You’ll identify why deals stall at specific stages and recommend structural changes to the sales cycle
- Performance Benchmarking: Develop a "Rep Scorecard" system to identify the DNA of top performers. You will use these insights to advise sales leadership on where to focus coaching and enablement resources
- Win/Loss Insights: Lead the cross-functional post-mortem on why we win or lose. You’ll synthesize this data to influence product roadmap and competitive positioning
- Comp Plan Architecture: Work with the Strategic Finance and VP of Sales to design annual and quarterly commission structures. Your goal is to align rep behavior with corporate goals (e.g., incentivizing multi-year deals or specific product attachments)
- SPIFF Strategy: Design and measure the impact of short-term tactical incentives to drive specific behaviors during "bridge" months or product launches
- Sales Process Engineering: You will define the "Standard Way" we sell. Whether it’s SPICED, MEDDIC, or a custom framework, you own the documentation and the "inspectability" of that process
- Cross-Functional Collaboration: You will act as the primary interface between Sales Finance and Marketing. You’ll manage the Lead-to-Opportunity handoff and ensure the "feedback loop" on lead quality is data-driven, not anecdotal
- Forecasting Cadence: You own the "Number." You lead the weekly forecast calls with leadership, moving them away from "gut feel" toward a "weighted-pipeline" and "commit-based" methodology
- Sales Enablement Strategy: Partner with Enablement to ensure that strategy translates to execution. You identify the what (e.g., "we are losing on price") so Enablement can build the how (e.g., negotiation training)
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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