Senior Director of Product Management, Pointclickcare

• 10+ years in Product Management, with experience in healthcare, SaaS, or senior living technology
• 3+ years leading product managers, with a track record of hiring, developing, and retaining talent
• Experience building new products or entering new markets—not just optimizing existing ones
• Strong customer instincts with a demonstrable track record of delivering products users love
• Strategic and tactical range—able to set vision AND roll up sleeves to get things done
• Excellent communication skills—able to influence executives, rally teams, and represent the company externally
• Comfort with ambiguity—you create clarity, not wait for it

Desirable

• As a Sr. Director of Product Management for Senior Living, you will be a foundational leader in building PointClickCare's presence in this market
• This is not a maintenance role—it's an opportunity to define the product vision, hire and grow a team, and bring new solutions to market that help senior living communities thrive
• You'll work at the intersection of product strategy, market development, and hands-on execution. You'll partner closely with Engineering, Design, Sales, and Customer Success to deliver products that operators love—and that drive meaningful business results for PointClickCare
• The Senior Living platform addresses critical operational and care delivery challenges facing operators today—including resident management, move-in workflows, billing, pharmacy integration, and care coordination. You will own the vision and roadmap for this portfolio, ensuring we deliver solutions that reduce administrative burden, improve care outcomes, and help communities operate more efficiently
• Own the Product Vision & Roadmap
• Define and evangelize a compelling product vision for Senior Living that aligns with company strategy and market opportunity
• Create and execute a multi-year roadmap, balancing near-term customer needs with long-term platform bets
• Make decisive prioritization tradeoffs using data, customer insights, and business judgment
• Deeply Understand the Market
• Become the internal expert on senior living operators—their workflows, pain points, and business models
• Maintain a sharp understanding of the competitive landscape, market trends, and regulatory environment
• Spend meaningful time with customers (in-person and remote) to validate assumptions and uncover opportunities
• Drive Product Commercialization & GTM
• Partner with Sales, Marketing, and Customer Success to bring products to market effectively
• Define value propositions, pricing frameworks, and go-to-market strategies for new products
• Support sales enablement and serve as a credible voice in customer conversations
• Build & Lead a High-Performing Team
• Hire, coach, and mentor product managers—fostering a culture of customer obsession and continuous improvement
• Be a hands-on leader: clarify priorities, remove roadblocks, and drive accountability
• Partner closely with Engineering, Design, and other cross-functional leaders to deliver results
• Influence at the Executive Level
• Communicate product strategy, progress, and tradeoffs to senior leadership with clarity and confidence
• Champion the Senior Living opportunity across the organization—building alignment and securing resources
• Represent PointClickCare externally with customers, partners, and at industry events