Technical Product Support Specialist, Bubble

• Embodies Bubble’s values
• Has a proven ability to learn a technical, internet-based trade, skill, or tool
• Exhibits an investigative mindset, high attention to detail, and aptitude for learning
• Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
• Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
• Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift
• Though we are open to applications nationally, required to work east-coast hours

Desirable

• Become an expert in all things Bubble — our product, users, and company
• Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team
• For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
• For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual
• For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution
• Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
• Collaborate with other teams to improve our users’ overall experience with Bubble