CRP Operations Manager, Hawk-Eye Innovations

£45-55k

Senior and Expert level

Remote from Europe, UK

More information about location

Sports officiating & broadcast technology

Be an early applicant

Sports officiating & broadcast technology

1001+ employees

B2BEntertainmentComputer VisionSportsMedia

Be an early applicant

£45-55k

Senior and Expert level

Remote from Europe, UK

More information about location

1001+ employees

B2BEntertainmentComputer VisionSportsMedia

Company mission

To be the trusted choice for pioneering and inspiring change in sport.

Job

Company

Role

Who you are

Strategic Leadership: Proven experience leading resource planning, workforce development, and performance management
Operational Excellence: Strong track record in managing large-scale operational delivery projects with complex communication lines
Budget Management: Experience managing budgets and forecasting
Data-Driven Decision-Making: Ability to collect, analyse, and act on operational data to improve team performance and efficiency
HR and Compliance: Strong understanding of performance management and employment law compliance
Problem-Solving: Solutions-focused mindset with a proactive approach to operational challenges
Organisational Skills: Meticulous planner with exceptional organisational skills, capable of managing multiple projects and priorities simultaneously
Interpersonal Skills: Excellent communication and relationship-building abilities across diverse teams and regions
Employee Engagement: Proven ability to implement engagement initiatives that enhance employee satisfaction and retention
Travel Flexibility: Willingness to travel within Europe and internationally as required
Innovative Mindset: Ability to thrive in a fast-paced, dynamic environment with a forward-thinking approach

What the job involves

The role of the CRP Operations Manager reports to the Head of Global Initiatives and Standards and is responsible for providing people resources to Football
The successful applicant will work closely with the Global Standards and Initiatives team and Football Leagues/Events, delivering people resources to the requests made by football delivery teams
The successful candidate will oversee a team of approximately 90 operators of varying skill levels, ensuring effective resource allocation and utilisation, aligning customer demands and work/life balance for employees
They will also lead workforce development and understanding of what operational excellence is within the CRP and will be responsible for budget management, and employee engagement
Lead and direct the CRP Management team in delivering resourcing requests, working closely with the Training and Standard team to align the resources to the HEI standards
Execute strategic plans for the CRP, ensuring we have the right number of employees for our internal customer’s needs, and the CRP’s potential future growth as a pool of multi-skilled operators
Manage scheduling pipelines and forecast staffing needs for upcoming events over a 9-12 month horizon
Establish and maintain Service Level Agreements (SLAs) with supported projects, regularly reviewing adherence and addressing performance gaps
Implement action plans to mitigate resource shortfalls, including leveraging flexible staff during peak periods
Develop, manage, and monitor the CRP budget to ensure cost neutrality
Manage internal recharging rates across projects
Track and analyse key operational metrics, including resource utilisation and cost efficiency
Establish feedback loops to assess the performance and quality of CRP staff
Use data insights to inform resource planning, operational improvements, and strategic decision-making
Regular Management reporting on the status of CRP, including the level of workforce, allocation, upcoming forecasting and action areas
Track progress reports against defined KPIs, and identify areas for improvement
Conduct objective performance reviews, providing actionable feedback to improve staff quality and performance
Ensure compliance with employment laws and regulations, manage worker relations and address employee concerns effectively
Champion employee engagement and work-life balance initiatives
Promote career development pathways and growth opportunities within the CRP
Foster a diverse, equitable, and inclusive workforce

Application process

Deadline to Apply June 21, 2025 at 11:00 PM UTC

Our take

Hawk-Eye Innovations, part of Sony, delivers technology that enhances fairness, safety, and excitement for thousands of sporting events worldwide. As a leader in vision processing, Hawk-Eye provides solutions for officiating, video management, poroduction, broadcasting, and digital experiences, helping teams, officials, and fans enjoy sports more effectively.

With a long list of clients, including Adidas, Fox Sports, and Nascar, Hawk-Eye has firmly established itself as a cornerstone of sports innovation. The company is constantly pushing boundaries, and is often called upon to create bespoke solutions tailored to the unique needs of sports leagues and broadcasters.

More recently, Hawk-eye partnered with the BNA for the 2023-2024 season, introducing 3D optical tracking technology to improve all accuracy and gameplay speed. Its an exciting space for the company and as demand for enhanced viewing experiences continues to grow, it will be interesting to see where the company goes next.