IT Support Engineer, OM1
Clinical health outcomes, registries, and analytics
Job no longer available
Clinical health outcomes, registries, and analytics
101-200 employees
Job no longer available
101-200 employees
Company mission
Unlocking the power of healthcare data to measure and predict outcomes, accelerate medical research, and improve clinical decision-making.
Role
Who you are
- Bachelor's Degree preferred
- 3-5 years of experience working in an IT support/help-desk environment
- Strong customer service-oriented skills
- Resourceful, proactive, and strong problem-solving skills
- Experience with Mac OS, Linux and Microsoft Windows Operating Systems
- Familiarity with our core tools like Google Suite, Zoom, Okta, Jira and/or Confluence
- Familiarity with service management concepts and tools, such as Jira Service Management
What the job involves
- Reporting to the Associate Director, IT, the IT Support Engineer II is responsible for the day-to-day endpoint and technology support of our OM1 community, which includes our local Boston office and remote staff in the US and India
- Providing both Level 1 endpoint and Level 2 escalated support
- Configuring, installing, and supporting laptops, printers, monitors, and other general peripherals
- Configuring IT devices for secure operation, including installation of security software, software updates, and other configurations as required
- Supporting desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management
- Provisioning IT resources for new hires, including the setup and breakdown of workstations
- Responding to access requests to OM1 systems (on/off-boarding, granting access, reset passwords, etc).Tracking and updating the movement of all IT assets within the asset tracking system
- Responding to requests for technical assistance in person, via phone, and remotely
- Diagnosing and resolving technical hardware and software issues through our service management tool
- Troubleshooting user issues, identifying workarounds and improvements
- Logging all help desk interactions and escalating situations requiring urgent attention to IT Management
- Creating and maintaining knowledge base articles for staff support
- Following and promoting established IT policies and procedures
- Promotes a team environment that values, encourages, and supports differences
Our take
Medical data has traditionally been difficult to obtain. Yet access for health care providers could help to reduce some of the $1.6 trillion spent annually on healthcare costs for chronic conditions in the U.S. alone.
OM1 is a medical data service company offering real-time patient data for health professionals to review and utilize. This aggregated data assists with the early identification of illnesses and can be used as evidence in regulatory approvals. OM1 has launched a series of registries where medical professionals can share data and insights for specific conditions such as Multiple Sclerosis and Osteoarthritis.
Other companies attracting interest in this space include HealthVerity and Aetion, which supply databases used by pharmaceutical companies for drug research and development. OM1 sits apart from these providers in a middle-tier away from the large data centers but larger than providers focused on data from smaller research groups.
The company is focused on developing its platform, with a focus on adding datasets to help tackle Parkinson's disease and building out an AI-based product to provide personalised information about diagnosis, treatments and risks from a dataset composed of the records of over 300 million patients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2021
$85m
LATE VC
Dec 2019
$50m
SERIES C
Total funding: $172.3m
Company benefits
- Flexible PTO
- Comprehensive Benefits Package
- Commuter Flexible Spending Accounts
- Unlimited Coffee & Snacks
- Discounts on Gym Membership
- Happy Hours
- Professional Development Reimbursement
- Diverse, Equitable & Inclusive Workspace
- Bagel Wednesdays
Company HQ
Back Bay East, Boston, MA
Leadership
Richard Gliklich
(Member of the Board of Directors)Richard qualified as a Physician at Harvard Medical School before working as CEO of Outcome and President of Quintiles for a combined 16 years. They work part time as a Professor at Harvard Medical School, alongside having founded OM1 in 2015.
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