Customer Success Manager, super.AI
AI platform for unstructured data processing
Be an early applicant
AI platform for unstructured data processing
21-100 employees
Be an early applicant
21-100 employees
Company mission
To make AI accessible to all and use AI to enrich the human experience and make the world a better place.
Role
Who you are
- This is a high-impact, high-visibility position ideal for someone who thrives in a fast-paced, startup environment and loves solving real problems for real users
- Are relentlessly customer-obsessed and will do anything (legal) to make them successful
- Are a resourceful problem-solver (MacGyver) who can adapt quickly and wear many hats
- Communicate clearly and empathetically, with strong listening and persuasion skills
- Have a technical mindset and can translate product capabilities into business value
- Are a strategic thinker who can develop and execute a plan
- Are data-driven, organized, and can move quickly from hypothesis to action
- Excel in high-autonomy environments with minimal structure and lots of ambiguity
- Love owning big outcomes and aren't afraid to break down barriers to get things done
- 3–5 years of experience in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS or enterprise software
- Experience managing post-sales customer relationships across the full lifecycle—from onboarding and adoption to renewal and expansion
- Strong understanding of enterprise software deployment models, particularly AI/ML, workflow automation, or intelligent document processing
- Proven ability to manage multiple customer accounts simultaneously with a focus on delivering measurable value
- Excellent verbal and written communication skills; comfortable engaging both technical stakeholders and business executives
- Familiarity with customer success platforms (e.g., Gainsight, Totango, Catalyst) and CRM tools (e.g., Salesforce, HubSpot)
- Data-driven mindset with the ability to analyze product usage and customer health to inform action
- Experience collaborating cross-functionally with Product, Sales, and Support teams
- Bonus: Experience with APIs, OCR technologies, LLMs, or working with human-in-the-loop platforms
- Bonus #2: You know who MacGyver is
What the job involves
- As a Customer Success Manager at Super.AI, you’ll be the driving force behind delivering a world-class, white-glove experience to our customers
- Our powerful AI-driven platform simplifies and accelerates the automation of paper-heavy business processes
- Your mission is to guide customers through their entire journey—from onboarding and implementation to full value realization—ensuring their success every step of the way
- You’ll play a hands-on, cross-functional role: onboarding and training new users, providing ongoing support, driving renewals and expansion, and building scalable processes that turn happy customers into loyal advocates
- Own the customer journey from onboarding to renewal, delivering consistent, high-quality experiences at scale
- Develop scalable playbooks, processes, and listening mechanisms across the customer lifecycle (e.g., usage, feedback, satisfaction)
- Collaborate with Sales, Product, and Marketing to align perceived and actual customer value
- Define, measure, and drive critical success metrics like Gross Revenue Retention and Net Dollar Retention
- Build and standardize customer success processes, templates, and touchpoints
- Identify and act on opportunities for continuous improvement and customer delight
- Contribute to evolving our customer success team structure and best practices
Our take
It's estimated that up to 90% of the world's data is unstructured, and its volume is expected to grow at a dizzying rate. To effectively manage this data, businesses need solutions to structure it efficiently. Thanks to advancements in AI, this task has become more manageable - and super.AI is one of the companies leading the way.
super.AI provides a wide range of applications across industries like financial services, retail, and logistics. What sets super.AI apart from competitors like Levity is its sophisticated AI capabilities - offering not just data labelling, but also redaction, question answering, and extraction of specific unstructured information. Positioning super.AI as a more advanced competitor, on par with platforms like Indico.
With its broad offerings and solutions that address urgent market needs, super.AI has the potential to make significant strides, even as the competition in the document automation space grows.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$12m
EARLY VC
Nov 2018
$5.3m
SEED
Total funding: $18.3m
Company HQ
SoMa, San Francisco, CA
Leadership
Brad Cordova
(CEO)Worked on AL and ML as a PhD student at MIT, and subsequently co-founded and served as CTO at mobile telematics platform TrueMotion before founding super.AI in 2018.
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