Customer Success Manager, Dexterity
Physical AI-powered industrial superhumanoids for large enterprises
Job no longer available
Physical AI-powered industrial superhumanoids for large enterprises
101-200 employees
Job no longer available
101-200 employees
Company mission
To help people thrive and grow by freeing them to do work that humans do best, by transforming the world to make work more purposeful.
Role
Who you are
- B.S. in engineering, business management, or related fields
- If you don’t have a degree, but have the confidence in yourself to learn our products and industry, please apply
- Previous experience deploying systems solutions at customer facilities
- Project management skills, leading and directing complex engineering projects
- Excellent customer facing communication skills with the ability to communicate complex issues to diverse audiences (e.g., operations, engineering, or leadership)
- Excellent written and verbal communication skills
- Proven ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
- A commitment to travel and work at customer sites
- Willingness to work long hours when required to get the job done
- Physical Requirements:
- Occasional loud work environment with temperature change due to seasons at office, warehouses and clients’/customers’ locations
- Prolonged periods sitting at a desk and working on a computer
What the job involves
- Manage and execute relevant activities within assigned customers throughout their contract lifecycle, such as onboarding, training, and ongoing support
- Support and on occasion serve as the project manager for robotics customer deployment lifecycles, overseeing the project’s activity, resources, schedule, budget, and risk
- Analyze KPI trends and suggest process improvement recommendations to ensure customer satisfaction and retention
- Conduct up-front analysis to map all relative touchpoints in the customer experience (current state) and identify gaps (addressing inconsistency, inefficiencies, best practices, emerging trends) to create future state
- Assist the sales team in achieving expansion targets within assigned customers by identifying upsell and cross-sell opportunities
- Establish contacts with the company's vendors of choice to support relationships and partnerships
- Act as a trusted advisor and proactive partner to assigned customers, building strategic working relationships and providing guidance on best practices for using Dexterity's robots
- Develop and maintain a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs
- Collaborate with cross-functional internal teams to ensure timely and successful delivery of solutions and escalate customer issues as needed
- Plan and organize their workload to ensure that they are meeting deadlines and providing excellent customer service to assigned customers. This includes scheduling regular check-ins, preparing reports and presentations, and keeping accurate records of customer interactions
- Travel 50% or more to customer locations as projects demand
- May be required to work a varying schedule to support customer requests as needed including nights, weekends, and holidays
Our take
Dexterity emerged from stealth at an opportune, albeit tough, time in 2020, just as an accelerating labour crunch drove major demand for automated solutions in factories and warehouses. The company managed a major fundraise and immediately moved on to bigger and better things: expanding into the Japanese market, partnering with supply chain automation leader Dematic and achieving unicorn status with a greater than $1 billion valuation.
Unlike other companies which are fixated on developing increasingly sophisticated, more human-like robots, Dexterity takes a comparatively simple hardware approach. Its machines take care of highly repetitive tasks, while its SaaS platform shares everything it learns with each robot, amplifying intelligence across the fleet. Rather than seeking to replace human workforces it aims to augment them, freeing skilled workers for more complex tasks.
Considering that the worldwide labour shortage is heavily impacting the industrial sector, Dexterity is in a promising position to continue its upward trajectory over the next few years. Indeed, its recent partnerships with Sumitomo to supply 1,500 Dexterity robots in their warehouses and with FedEx for autonomous trailer loading are encouraging signs of things to come for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2025
$95m
LATE VC
Oct 2021
$140m
SERIES B
Total funding: $291.2m
Company HQ
Redwood City, CA
Leadership
Samir Menon
(Founder & CEO)Samir holds a Ph.D in Computer Science from Stanford University. He was previously a Software Design Engineer at Microsoft India R&D before Founding Dexterity in 2017.
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