Staff Product Manager, Canary Technologies
AI Voice
$250-300k
OTE
This role also includes a stock option grant, subject to board approval + a performance-based bonus paid quarterly
Providing hospitality technology
Open for applications
Providing hospitality technology
201-500 employees
Open for applications
$250-300k
OTE
This role also includes a stock option grant, subject to board approval + a performance-based bonus paid quarterly
201-500 employees
Company mission
To help hoteliers thrive through innovative software solutions.
Role
Who you are
- 7+ years in product management, with a track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment
- Real technical depth in conversational AI — LLMs, NLP, dialog management, and the infrastructure underneath — enough to lead conversations with engineers and make smart build vs. buy calls
- A track record of driving alignment across engineering, data science, and commercial teams without direct authority
- The ability to connect AI performance to business outcomes
- Experience staying close to enterprise customers and clear examples of how that changed what you built
- If you're technically deep, business-minded, and take real ownership through delivery, let's talk
What the job involves
- We're looking for a Staff Product Manager to join Canary's AI Voice product — the system that powers intelligent, real-time voice interactions between hotels and their guests
- This role sits at the intersection of cutting-edge AI and the day-to-day realities of enterprise hospitality, covering the full conversational AI lifecycle
- Contribute to the strategy and roadmap for AI Voice — setting the vision for how Canary's conversational AI handles guest interactions at scale, and making the calls on what ships and when
- Proactively surface gaps in AI accuracy, resolution rates, and system performance before customers escalate them, and turn those findings into a prioritized plan
- Stay directly connected to enterprise hotel clients and internal stakeholders to translate real operational pain points — staffing constraints, call volume spikes, multilingual guests — into product improvements
- Partner with Engineering, AI/ML, and Infrastructure to champion a platform-first approach: high availability, low latency, and the ability to scale across thousands of properties
- Define and track the KPIs that actually matter — resolution rate, accuracy, latency, containment — and use that data to drive decisions, not just report them
- Bring engineering, sales, and customer success into alignment around shared goals, especially as new AI capabilities move from development into enterprise rollout
Our take
Embracing the modern era, Canary Technologies is dedicated to revolutionising the hotel industry through digital transformation. Pioneering the field with its mobile web-based Guest Management System and Digital Authorisation solutions, Canary aims to rid hotels of outdated technology, enhancing revenue streams by boosting staff productivity and delivering superior guest experiences.
Co-founders Harman and SJ, childhood friends turned business partners, bring a unique blend of expertise to the table, drawing from their extensive background in both hospitality and technology sectors. With the industry already on an upward trajectory, the post-pandemic landscape has further fueled the demand for their solutions, particularly their contactless check-in and checkout offerings.
Despite competition in the sector, Canary has secured significant funding led by Insight Partners, enabling rapid expansion and talent acquisition to meet the burgeoning demand for its innovative solutions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
59% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2025
$80m
SERIES D
Jun 2024
$50m
SERIES C
Total funding: $175.2m
Company benefits
- Our health insurance has you covered on day 1
- Flexible working hours
- Training and career development
- Regular team building events
- A travel stipend for when you stay at Canary hotels
- Internal promotions from within the team
- Kitchen stocked with fruit, snacks, coffee, and more
- We're a diverse and global team
Company HQ
Financial District, San Francisco, CA
Leadership
Harman Singh Narula
(Co-Founder & CEO)Previously founded a custom printed apparel company, The Shirt Guys, LLC. Worked in strategy for Citigroup and Starwood Hotels & Resorts Worldwide, Inc, and as a Management Consultant for Bain & Company.
Satjot "SJ" Sawhney
(Co-Founder & President)Previously co-founded Mobibolt, Inc and Tapfame before serving as Head of Product at the hospitality technology startup, Stayful.
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