Impact Organisation Partnerships Manager, Matchable

• Min 2 years experience in a fast-paced environment in a client facing role, this could be tech, consulting or ideally a business development / sales / customer experience role in an early-stage marketplace or B2B startup
• Skilled in identifying new business opportunities and happy initiating conversations
• Demonstrable experience building strong relationships with key stakeholders in a variety of positions and excellent level of customer care
• Experience writing project briefs, pitch documents, sales proposals or similar to translate your client’s needs into Matchable Projects
• Experience and existing networks in the tech for good and social enterprise sectors is a plus
• Demonstrable passion and interest in cause-related issues

Desirable

• The ultimate goal of your role is to grow our amazing network of impact organisations and ensure that we always have a great selection of innovative and high impact projects to match with our volunteers. As the first point of call for our non-profit and startup clients, this role is critical to our growth
• Outreach, onboarding and pipeline management: You will be the person building our impact organisation pipeline - sourcing, curating and selecting our impact organisations, explaining what Matchable does and how we can help them through calls and F2F meetings. You will ensure a smooth onboarding process and be set targets to grow the number of projects submitted each month
• Customer relationship management: You will be the first point of contact for all of our impact organisations and will be the person responsible for making sure their needs are met and they are nurtured in a way that encourages them to submit projects with us. You’ll also be collecting feedback on an ongoing basis, and working closely with the other members of the team to improve our service
• Experimentation and testing new approaches to source projects: You will think strategically about how best to source projects and how to increase volume as we scale. You will work closely with the Client Engagement Lead, Head of Ops and CTO to analyse volunteer and project data to ensure that project supply matches volunteer demand without compromising on our ethos - to provide what our impact organisations need and never create additional work for them
• Generally, you’ll be happy to get stuck into any task and support the other teams when needed, becoming a key part of team Matchable!