Senior Client Account Executive, Dialpad
SMB
+ Stock options
AI-powered cloud communications platform
Job no longer available
AI-powered cloud communications platform
1001+ employees
Job no longer available
+ Stock options
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 1-3 years of sales experience in an ever-changing environment
- Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background
- Ability to communicate, present and influence key stakeholders and decision makers
- Experience providing timely and accurate forecasts to sales leadership
- Excellent time management and organizational skills with the ability to track numerous details
- Willingness to travel to customer locations or events as needed
- SaaS sales background strongly preferred, bonus points for UCaaS/CCaaS
- Experienced with CRM software (ex. Salesforce) and GSuite tools (Google Sheets)
- Curiosity: Ability to get to know your customers’ business, internal teams and processes
- Closing mindset: Get ahead of closing deals by asking closing questions early and often
- Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from
- High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment
What the job involves
- A Sr. Client Account Executive, Commercial at Dialpad is responsible for providing best in class account management across a portfolio of existing Dialpad customers while growing YoY revenue
- Serving as a consultant to the client, the CAE will show the value of what's possible through the implementation of additional Dialpad product suite offerings
- The CAE will develop and execute on a sales strategy for their book of business
- They will be responsible for meeting/exceeding sales and revenue goals and objectives, overall customer relationship management and customer satisfaction
- The CAE is ultimately responsible for making sure our customers are constantly realizing the value of their account, driving positive outcomes for both the customer and Dialpad
- The CAE is a member of the Sales organization, will carry a revenue quota and will report directly to their front line sales leader
- Focused on a portfolio of customers, the Commercial CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing and Dialpad Partners to grow our existing customer base
- Create an account plan for how you will achieve your quarterly goals
- Cultivate relationships with our customers to gain insight into customer strategy and expansion plans
- Work leads and generate pipeline
- Achieve or exceed quarterly revenue goals
- Serve as a Dialpad expert and become a trusted advisor and resource for your customers
- Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer back to Dialpad
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
- 100% paid medical, dental, and vision plan
- Catered lunches, free snacks & drinks
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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