Customer and Agent Success Advocate, Clearcover
This is an hourly role that pays $23 per hour
Digitally-native car insurance
Job no longer available
Digitally-native car insurance
201-500 employees
Job no longer available
This is an hourly role that pays $23 per hour
201-500 employees
Company mission
To give drivers what they deserve: affordability, reliability, convenience, and smarter auto policies.
Role
Who you are
- Proven customer support/success experience or experience as a customer service representative and track record of providing excellent customer care
- Strong active listening skills and the ability to communicate clearly
- Excellent grammar and writing skills
- Demonstrated ability to understand and translate insurance information to the average person
- Familiarity with CRM & support systems and practices
- Demonstrated ability to remain friendly under pressure and resilient to negativity
- Demonstrated ability to balance the needs of the customer with the needs of the business
- Ability to multitask, prioritize, and manage time effectively
- BA/BS in English, Communication, or comparable work experience
- Property and Casualty Resident Producer license required
- A tactful, timely sense of humor is also a must. We’re getting funnier but we can still be funnier-er
What the job involves
- Our Customer and Agent Success Advocates (CASAs) are the face of Clearcover to our insurance agent partners
- Fanatically monitor and reply to live product feedback, problems, and questions via phone, email, and chat
- Provide expert customer service that transforms Clearcover agents (including really frustrated ones) into brand evangelists
- Identify and assess agents’ needs through relatively unstructured interaction
- Handle agent complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Build sustainable relationships and trust with agents through open and interactive communication
- Contribute to process and product information in the team's Knowledge Base
- Keep records of agent interactions, process customer account changes, and provide documents
- Deliver on Clearcover’s promise to our agents by actually solving their problems (while also paying attention to a few service level guidelines and policies)
- Analyze in-process product changes and suggest modifications based on your user expertise
Our take
Though the last couple of years has seen a significant shift to digital in the insurance industry, Clearcover’s digital starting point gave it a head start on the competition, particularly long-established insurance providers and marketplaces.
By automating a number of traditionally manual processes on its all digital car insurance platform, Clearcover is able to allow customers to purchase insurance and process claims more quickly, and often at a lower cost, than with legacy insurance providers.
Thanks to its ease-of-use and extremely fast turn-around times (30 minute claims payouts for example), its reputation has soared. That being said, April 2023 saw cuts to staff and the reportage of losses in 2022 of up to $38.7 million. Concurrently, 2023 has seen it partner with credit reporting giants Experian and focus more on policy distribution through third party companies. Change is in the air, and only time will tell how Clearcover evolves in an environment of financial uncertainty.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2024
$55m
SERIES E
Nov 2022
$153m
SERIES E
Total funding: $512.5m
Company benefits
- Insurance (health, dental, and vision)
- 401K (we contribute 3% even if you contribute nothing)
- Flexible work locations
- Unlimited paid vacation
- Monthly mental health workshops
- Discounted gym memberships
- Company equity
- Annual bonus program
- Employee discount on auto-insurance (location dependent)
- Four day work week
Leadership
Kyle Nakatsuji
(CEO)Former Venture Capital Principal at insurance industry investor American Family Ventures.
Derek Brigham
(COO)Insurance industry veteran. Former e-commerce Senior Product Manager at CUNA Mutual Group, former Business Development Manager at American Family Insurance.
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