Product Manager, Thumbtack
New Hiring Experiences
$137.3-209k
Salary varies depending on location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
$137.3-209k
Salary varies depending on location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 3-5 years of product management or equivalent experience, building web/mobile products in a fast‑paced environment
- Strong product sense and deep empathy for small‑business professionals (B2B) - with experience building for two-sided marketplaces strongly preferred
- Ability to navigate ambiguity and adapt quickly, thoughtfully adjusting plans and priorities as new insights emerge
- Analytical skills and comfort working with metrics and data to assess performance and inform priorities
- Excellent collaboration and communication skills to work effectively across diverse teams
- AI fluency and literacy: you stay current with AI/ML technologies, have experience working with AI features or tools, and are enthusiastic about applying them to solve user problems
What the job involves
- As a Product Manager within our New Hiring Experiences pillar, you’ll help shape and deliver innovative products and workflows that empower professionals on our platform to be set up for success to help serve the needs of homeowners. You’ll take ownership of high‑impact initiatives and drive them from concept to launch, ensuring they align with our broader product vision
- Partner with engineers, designers, analysts, researchers, content designers, applied scientists and data scientists to ideate, prioritize and deliver solutions for our professionals and customers
- Define and analyze key metrics to inform decision‑making and measure success
- Conduct user research and experiments to scope and prioritize product initiatives
- Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects
- Manage end‑to‑end execution, translating ambiguous opportunities into shipped features and iterating quickly based on feedback
- Pioneer how we use AI/ML in both our products and our ways of working—driving exploration of emerging technologies and leading the charge in applying them responsibly to elevate our marketplace
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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