Benefits & Leave Specialist, Zoom
$65.4-158.7k
+ Bonus and equity
More information about location
Work platform for human connection
Be an early applicant
Work platform for human connection
1001+ employees
Be an early applicant
$65.4-158.7k
+ Bonus and equity
More information about location
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Hold a Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent experience)
- 2–4 years of experience in HR operations, benefits administration, or leave management
- Demonstrate strong analytical and organizational skills with attention to detail
- Simplify complex information for clear understanding
- Use Excel or similar tools for data tracking and reporting
- Communicate effectively while applying strong problem-solving skills
- Apply experience with HRIS systems (Workday) and vendor management
- Understand U.S. and international benefits and leave practices (not required)
What the job involves
- We’re looking for a collaborative and driven Benefits and Leave Specialist to join our PX team
- This role supports daily benefits and leave operations to ensure a smooth employee experience, strong vendor partnerships, and accurate program data
- You’ll work closely with PX partners, vendors, and employees across the globe to deliver exceptional service and continuous process improvement
- At Zoom, our People Experience (PX) team is dedicated to creating a world-class employee experience that reflects our culture of care, connection, and continuous improvement
- The Benefits and Leave team plays a key role in supporting Zoomies through life events, ensuring our programs are administered with empathy, accuracy, and efficiency
- Reviewing, reconciling, and processing benefits invoices accurately and on time while partnering with Finance and vendors to resolve discrepancies and ensure timely payment
- Executing employee benefits changes to maintain accurate and compliant records across systems
- Building and maintaining dashboards to track vendor performance and key metrics, providing insights and recommendations to improve program efficiency and employee experience
- Maintaining PeopleHub content to ensure employees have clear, accurate, and up-to-date information about benefits and leave programs
- Collaborating with regional PX partners to support benefits administration and ensure consistency and compliance across countries
- Responding to employee inquiries and coordinating with vendors to resolve benefits and leaverelated issues effectively
- Identifying and implementing process improvements to reduce manual work and increase the use of AI and other technology
- Building and maintaining standard operating procedures (SOPs) for all benefits and leave administration processes
Application process
- End Date: January 26, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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