Director of Strategic Operations, Wagmo
$180-200k
+ Equity
3+ days a week in office
Pet insurance and wellness plans
Job no longer available
Pet insurance and wellness plans
21-100 employees
Job no longer available
$180-200k
+ Equity
3+ days a week in office
21-100 employees
Company mission
To bring pet parents the confidence they need to give pets the care they deserve.
Role
Who you are
- 5–8+ years of experience in strategy, operations, consulting, or a Chief of Staff role (high-growth startups preferred)
- Strong analytical mindset – comfortable working with data, budgets, and performance metrics
- Exceptional project management skills – able to bring structure to ambiguity and drive execution
- Excellent communication & stakeholder management – able to align executives and stakeholders company-wide
- Bias for action – proactive, solutions-oriented, and always looking for ways to improve processes
- Experience in B2B SaaS, fintech, insurtech, or employee benefits (a strong plus)
- Data-driven approach – leverage insights to conduct Quarterly Business Reviews, track KPIs, and drive strategic decisions
- Comfort working in ambiguity – thrives in fast-paced, evolving environments with competing priorities
What the job involves
- Wagmo is seeking a highly operational and execution-focused Director of Strategic Operations to partner with our COO in driving operational excellence and scaling the company effectively
- This role will bring structure, accountability, and visibility to key business priorities, ensuring we operate efficiently as we grow
- As a partner to the COO, you’ll gain firsthand experience in building and scaling a growth-stage company
- This is a high-impact, cross-functional role requiring close collaboration across the company to drive alignment and execution
- Own the company-wide OKR process, partnering with leadership to define, track, and operationalize key objectives
- Establish cadence and accountability mechanisms to ensure OKRs drive measurable impact across teams
- Support quarterly and annual planning, ensuring alignment and focus on business priorities
- Streamline workflows and improve cross-functional collaboration to enhance efficiency
- Develop scalable internal communication frameworks to ensure teams are aligned and informed
- Optimize meeting cadences, decision-making processes, and knowledge-sharing to enhance collaboration
- Build and manage dashboards and reporting tools to provide real-time visibility into business performance
- Partner with the COO and Finance team to establish and monitor budgets, ensuring resource allocation aligns with priorities
- Define and enhance operational data governance, reporting standards, and automation tools to drive better decision-making
- Serve as a trusted advisor and execution partner to the COO, stepping in to drive critical business initiatives
- Act as a force multiplier for leadership, driving high-impact operational initiatives across departments
- Lead projects that improve scalability, onboarding, implementation, and employer support
Application process
- As part of your application, please include a cover letter with a brief reflection on an existing work experience where you contributed to the operational effectiveness of an organization
- Share key components such as goal setting, OKRs, governance, and decision-making that helped the business run smoothly
- What worked well? What challenges or inefficiencies existed? This will be the starting point for your first interview conversation — we look forward to discussing your insights!
Our take
Wagmo is a pet wellness company with a tech-first approach, designed to cater to the needs of new pet parents with a range of wellness and insurance plans.
The company provides two primary pet health plans: Wagmo Insurance for emergency care and Wagmo Wellness for routine pet maintenance. Backed by the National Speciality Insurance Company, Wagmo connects pet parents with budgeting tools, reliable veterinary care providers, and trustworthy advice, ensuring pets receive the care they deserve. These are provided to individuals on subscription or as a employee benefit through the workplace.
The Wagmo-Rover partnership marks a significant stride in Wagmo's mission to improve pets' and owners' lives. By teaming up with the largest online pet care marketplace, Wagmo expands its influence, granting discounted access to top-tier pet care for partner organization employees. This collaboration underscores Wagmo's commitment to responsible pet care and signals a bright future, as the company continues to innovate and collaborate to meet global pet owners' evolving needs.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Aug 2023
$8.9m
EARLY VC
Jul 2021
$12.5m
SERIES A
Total funding: $24.4m
Company benefits
- Equity in the company
- Company paid medical premiums for employee-only plan (3 out of 4 medical plans)
- Dental, vision, voluntary life, short term disability and long-term disability
- Commuter assistance
- Company paid Wagmo pet wellness and insurance plans through monthly reimbursement
- Unlimited paid time off
- 12 weeks parental time off
- 401k
- Company wide open feedback model
Company HQ
Greenwich Village, New York, NY
Leadership
Christie Horvath
(Co-Founder & CEO)Graduated from Harvard Business School with a Master of Business Administration. Served as the Vice President of BlackRock for 6 years before founding Wagmo.
Alison Foxworth
(Co-Founder)Graduated from The Wharton School with a Master of Business Administration. Previously worked in Advisory Services and Financial Insurance at BlackRock. Also served as the Director at Garrison Investments Group.
Salary benchmarks
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