Customer Support Agent, Raus
German Speaker
Sustainable, nature immersion getaways
Open for applications
Sustainable, nature immersion getaways
21-100 employees
Open for applications
21-100 employees
Company mission
To provide seamless access to restful space outside your daily routine.
Role
Who you are
- Experience in customer service, ideally in the hotel, tourism or hospitality industry
- You have a real heart for guests, speak their language - and can also deal with challenging situations professionally
- Very good written and spoken German (C1+), good English skills
- Experience in working with Slack, Notion and CRM tools
- Structured way of working, reliability and an eye for detail
- You have a digital affinity, are a team player and enjoy working remotely
What the job involves
- As a Customer Support Agent, you are the first point of contact for our guests and partners - digital, empathetic and solution-oriented
- You accompany them before, during and after their stay and ensure that their experience is smooth and special
- Support and communication with our guests and partners via email, chat and, if necessary, telephone
- Processing inquiries about bookings, arrivals & departures, special requests and feedback
- You are the first point of contact for urgent problems or emergencies
- Create and process maintenance and inventory tickets in our ticketing system to keep the condition of our cabins at a high level at all times
- Work closely with internal teams (e.g. Operations, Marketing)
- Supporting the quality assurance of our guest processes
- Co-design and optimization of our guest journey
Our take
Berlin-based Raus provides city dwellers with stylish nature retreats in the form of remote, chic micro cabins stationed outside of major cities throughout Germany. The relatively young company was founded in 2021 and has since established several cabins (with varying on-grid to off capabilities) outside of Berlin, Hamburg, Leipzig, Hannover, and more.
In a recent collaboration with architect Sigurd Larson, the Model II cabin provides renters with a modern escape consisting of a black exterior and interior, this is to minimise reflections against the windows while inside, immersing guests into the environment in a way they’ve never experienced before.
With nature immersion at its heart, Raus’ platform goes beyond simply booking cabins by providing a digital booking journey that includes experiences such as hikes, farm visits, guided meditations, and food packages from regional farm shops. The company is investing in accelerated development of its platform and overall expansion.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Nov 2023
$9.8m
EARLY VC
Nov 2022
$3.5m
EARLY VC
Total funding: $17.9m
Company benefits
- 28 vacation days plus 1 extra day off for charity each year
- 3 nights per year for you and your +1 in our Raus Cabins are on us
- DRV Travel Industry Card and either a subsidy for a BVG ticket or an Urban Sports Club membership
- Further training & development
- Flexible working environment
Company HQ
Helmholtzkiez, Berlin, Germany
Leadership
Christopher Eilers
(Managing Director)Current Managing Director at BMWC Consulting & Invest. Former Managing Director at SR Schlüssel Finance.
Johann Ahlers
(Managing Director)Current Managing Partner at J&J Immobilien, Founder & MD of Ahlers Ventures. Former Deputy Head of Communications at the Friedrich Naumann Foundation for Freedom.
Julian Trautwein
(Managing Director)Current Limited Partner at AirAngels, Founder & MD of Trautwein Ventures, and Member of the DIA Association. Former Global Head of Communications & Brand at Tourlane.
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