Senior Enterprise Technical Architect, Atlassian

Cloud

$112-207k

Salary dependent on location of candidate

JIRA

Confluence

Atlassian

Senior and Expert level

Austin

Remote from US

More information about location

Software development and collaboration platform

Job no longer available

Software development and collaboration platform

1001+ employees

B2BArtificial IntelligenceInternal toolsMachine LearningSaaS

Job no longer available

$112-207k

Salary dependent on location of candidate

JIRA

Confluence

Atlassian

Senior and Expert level

Austin

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceInternal toolsMachine LearningSaaS

Company mission

To give all teams the tools required to collaborate and innovate with new levels of productivity.

Job

Company

Role

Who you are

8+ years of experience within SaaS companies
2+ years of Enterprise customer-facing roles
Demonstrated expertise in SaaS and Atlassian Cloud
Experience administering Atlassian DC and/or Cloud ecosystem including tools like Access, Jira Software, Jira Service Management, Confluence, Crowd, etc
Background in SaaS based-architectures, integration methods, and security considerations
Experience with Atlassian's Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models
You are comfortable researching, installing, supporting, and scaling Atlassian products and related apps
Experience supporting the entire lifecycle of the Atlassian Ecosystem
Technical product demonstration, documentation, and presentation experience
Comfort speaking to and influencing a customer's technical teams
Experience helping an organization adopt an Atlassian product or similar product

Desirable

Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
Experience working with large customers in a consulting or technical expert capacity

What the job involves

Design technical solutions and prescriptive solution-specific guidance for direct customer engagements
Cultivate deep technical expertise in the Atlassian Platforms, staying up-to-date on all new capabilities to support varied customer needs
Understand technical requirements, guide implementation of solutions, and ensure successful product adoption
Create solution content to support customer goals and outcomes
Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey with a given customer and deliver guidance and activities that ensure continued progress along that journey
Ensure the voice of the customer is represented inside of Atlassian, contributing direct and actionable feedback to both internal Product teams in their specific solution area(s)
Collaborate with Atlassian Strategic Engagement Managers, Enterprise Solutions Strategists, and other internal and external Partner teams to support the client, identify and promote expansion opportunities, and drive success
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Our take

Atlassian creates software products for developers and project managers to help teams work together more efficiently. Since its founding in 2002, the global company has built up a strong suite of high-performing products including Jira, Trello, and Confluence.

Whilst their focus has predominantly been on software team management, products like Trello mark a shift in strategy for Atlassian, who intend to expand their coverage to other sectors. It is a smart move: with companies increasingly operating globally, the ability to coordinate projects from a common hub is more useful than ever. This is further compounded by the shift to remote workforces over the early 2020s.

Atlassian plans to further enhance the user experience of its products by minimizing friction in its connecting apps, meaning that product integration will be easier for its customers. Atlassian continues to perform strongly financially, and with its products playing a key role in two major fields - Agile and DevOps - they look set to remain an integral and successful market leader as the industry develops.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

41% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (1.3)

Company

Funding (1 round)

Jul 2010

$60m

SERIES A

Total funding: $60m

Company benefits

5 annual paid Volunteer Days
Company equity
Flexible working hours
Work from home opportunities
Health insurance

Company HQ

Wynyard, Sydney, NSW

Leadership

Scott Farquhar

(co-CEO)

While studying at the University of New South Wales, Scott founded Atlassian in October 2001. They have been co-CEO since, alongside being a Director of RedBalloon, and an Investor and Advisor.

Mike Cannon-Brookes

(co-CEO)

Having studied Information Systems at the Univeristy of New South Wales, Mike co-founded Atlassian on graduation. As well as investing, mentorship, and directorship, Mike serves as co-CEO with Scott.

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