Forward Deployed Engineer, Parloa
VoIP
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact
- Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments
- Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures)
- Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure
- Comfort operating in ambiguous, high-responsibility situations - able to own issues end-to-end and drive them to resolution with multiple stakeholders
- Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions
- Builder mindset: you don’t just explain problems - you design the fix, validate it, and make it repeatable
- Degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
- Strong plus: Cloud-native experience (especially Azure), Kubernetes environments, and/or building integration tooling in a scripting or backend language
What the job involves
- As a Forward Deployed Engineer, VoIP your mission is to make Parloa work flawlessly in the real world of enterprise telephony
- You are the deep VoIP/SIP expert embedded in our most critical customer integrations, owning the end-to-end technical path from “a phone rings” to “the bot answers,” across carriers, SIP trunks, SBCs, networks, and enterprise constraints
- You’ll operate where product, infrastructure, and customer reality meet: diagnosing tricky call flows, designing robust connectivity patterns, unblocking go-lives under pressure, and shaping how Parloa integrates with telephony ecosystems, both for customers and partners
- Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production)
- Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure - balancing latency, reliability, and security constraints
- Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast
- Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements
- Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures
- Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation
- Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps
- Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments
- Shape the product: Translate field learnings into clear feedback for core engineering - turning recurring integration pain into platform improvements
Application process
- Talent Acquisition
- Hiring Manager
- Technical Interview(s)
- Bar Raiser
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $570.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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