Senior IT Operations, Tray.io
Low-code automation platform
Be an early applicant
Low-code automation platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Tray.io's mission is to empower citizen automators so that any organization can automate.
Role
Who you are
- Proven experience in IT operations, project management, and vendor management
- Ability to manage multiple projects and coordinate with cross-functional teams in a fast-paced environment
- Familiar with SOC2 compliance requirements or other IT security standards
- Skilled in troubleshooting, providing employee support, and managing access requests
- Excellent communication and organizational skills with a keen eye for documentation
- Experience with automating IT processes
- Comfortable with managing both the strategic and hands-on aspects of IT operations
- Prior experience in a SaaS company or fast-growing tech environment and using AI tools is a plus
What the job involves
- The Senior IT Operations role will oversee key operational functions within the IT department, including vendor relationships, IT support, endpoint management, project management and compliance tasks
- This role also involves supporting cross-functional collaboration particularly with Security, HR and Finance, ensuring successful lifecycle management of employees, contractors and vendors
- You should be passionate at automating, wanting to use the Tray.ai platform where possible
- Creation and upkeep of IT and provisioning automations. We’re huge advocates of our Tray.ai platform and automate where we can
- Manage vendor lifecycle for 100+ apps, ensuring security and access policies are maintained. As well as working with Finance and app owners to oversee renewals, ensuring cost-effectiveness
- Where you can’t automate, facilitate regular check-ins with relevant teams (Finance, Security, HR etc..) to assist in cross-functional activities, like vendor/employee/contractor management
- Maintain the IT roadmap, prioritize tasks, and document key meetings, vendor calls, and project updates
- Manage employee onboarding and offboarding processes, including hardware logistics and access provisioning
- Maintain our Mac fleet. We’re largely Mac based with a small Windows and iPad fleet, using MDMs to keep these devices supported and secure
- Provide IT support, handling access requests and troubleshooting
- Facilitate SOC2 audit preparation by collecting and managing IT control evidence, ensuring longterm compliance
- Maintain IT documentation, including vendor guides, support materials, and process updates
- Plan, build and maintain AI automations using Tray.ai
- Oversee contractor management, from onboarding to equipment setup, ensuring alignment with IT and security protocols
- You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before
Our take
Tray.io allows employees to effectively "become programmers" without them needing to have an engineering background, and enables them to build out automation tailored for their day-to-day role.
With this approach, Tray fills a big need in the automation space - in between high end tools like Mulesoft, and simpler tools like Zapier. The company's customers include the likes of SAP, VMWare, Lyft, Intercom and IBM, which certainly suggests a real need for its tools.
Tray’s rise comes on the heels of a wider trend, where integration and automation are becoming a key part of the way enterprises work. The company has secured substantial funds that will enable it to continue building out its solutions. Its latest release, Merlin AI, means that users can now automate intricate tasks, including aggregating or transferring data across systems.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
27% female employees
-25% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2022
$40m
SERIES C
Nov 2019
$50m
SERIES C
Total funding: $154m
Company benefits
- Cycle to work scheme
- Flexible working hours
- Generous conference and learning budget
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company values
- Enjoy The Ride - Bumps, plateaus & unexpected turns are all part of the journey
- Empower Others - Empowerment is at the heart of all we do, from how we empower our teammates to how we empower our customers with technology
- Blow The Doors Off - We’re fuelled by an unstoppable drive to build something legendary, together
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Rich Waldron
(CEO)Previously COO of iFind Media, who also co-founded Plan.nr.
Alistair Russell
(CTO)Previously Web Developer at esure, mSpace and Vibrant Media.
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