Customer Support Representative, SeedLegals
£28-30k
More information about location
1-5 days a week in office (Old Street)
One-stop platform for legals for startups
Open for applications
One-stop platform for legals for startups
101-200 employees
Open for applications
£28-30k
More information about location
1-5 days a week in office (Old Street)
101-200 employees
Company mission
To help entrepreneurship become accessible to everyone by providing founders with tools to create, build, and scale their ideas.
Role
Who you are
- Proven experience in customer service or support (Email, Phone, and Live Chat). You know your way around a CRM, such as Hubspot, and thrive in a digital-first support environment.
- You possess phenomenal communication skills. You can distill complex legal, tax, and equity jargon into clear, actionable advice for startup founders.
- A solid track record of hitting (and exceeding) KPIs. You work well under pressure, are comfortable de-escalating tricky situations, and can solve problems independently.
- You are proactively feedback-focused. You seek out feedback, apply it quickly, and are motivated to assume more responsibility as we scale.
- A genuine passion for innovation. You’re excited to interact with founders daily and want to learn about the startup & investment landscape.
- You anticipate issues and find ways to add value to the customer experience. You have the organisational skills to juggle multiple tasks without missing a deadline.
- You’re driven to deliver a customer experience that aligns with our values and tone, helping founders achieve their goals every single day.
What the job involves
- You’ll be the first point of call for users, providing them with great customer support, helping answer their questions and navigating the platform. This will involve assisting users via our live chat function (Hubspot), on calls and emails - you'll need to answer questions about anything and everything to do with using SeedLegals, from login issues through to questions about specific legal documents, and connecting the user with members of the team in other parts of the company. You will also be giving one-on-one product-specific support through emails and video calls.
- Your work will be based on HubSpot, utilising the CRM and its new AI tools to deliver a friendly and efficient experience for our users. You’ll help write articles and resources for internal use and for founders using the platform, and you’ll help work on projects that help improve the efficiency of the team.
- You will work directly with other teams in the business, including our engineers, product managers, sales, marketing and legal teams, just to name a few. Collaborating with our amazing team of developers, founders, investors and lawyers to further scale the CX Team, develop the SeedLegals platform, and deliver best-in-class support to our users.
Application process
- Apply online
- 30 min video call with a member of the team & a short 30 min written task
- 1hr long interview with a manager & member of the team
- 30 min chat with the Director of Strategic Operations
- 30 min chat with the CEO
Salary benchmarks
Our take
Increasing numbers of startups are getting funded in the UK and all require legal help with their financing.
SeedLegals identified a big burning pain: no founder wants to handle a bad fundraising experience because of legals. Previously founders would have to pay a decent chunk of the money they've just worked hard to raise, but the SeedLegals platform has provided a step change in cost.
The focus on a very specific niche (startups) has meant they have built a very tailored product, and word of mouth within startups is strong.
While they primarily focus on helping companies with fundraising, they also offer additional services (e.g. option schemes), and they're in a strong position to expand their offering to other legal needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2019
$4.2m
SERIES A
Jul 2017
$1m
SEED
Total funding: $5.2m
Company benefits
- 25 days holiday (excl. bank holidays)
- Volunteer days - Up to 3 days per year
- Private healthcare and life insurance
- Private pension
- Hybrid working
- Learning, development and networking opportunities
- Share options. You’ll be eligible for the SeedLegals performance-based share option scheme
- Great offices with free fruit and coffee, overlooking the gorgeous gardens at Lincoln's Inn Fields
- £250 Working-from-home allowance to set up your home office
- Classpass
- Lunch is on us! Up to once a week (when in the office)
- Cycle to work scheme
- A extra day off for your birthday!
Company values
- We are driven by customer success
- We are committed to a growth mindset
- We invest and trust in each other
- We embrace diversity and cultivate inclusion
Company HQ
Holborn, London, UK
Leadership
Anthony Rose
(CEO)Serial entrepreneur, founded two businesses before (6tribes and Beamly) and launched BBC iPlayer
Laurent Laffy
(Chairman)Previously Managing Partner of Arts Alliance (VC Fund) and has a Harvard MBA
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