Customer Enablement Specialist, Jiminny

• 2+ years in a customer-facing SaaS role (e.g. onboarding, customer success, support, enablement, or training)
• People describe you as having an ‘infectious’ energy, you’ll be able to excite our users about the Jiminny platform with your passion
• A strong interest in helping users actually adopt and use products, not just get them set up
• Comfortable learning and explaining technical concepts (integrations, workflows, CRMs, data) without needing to be an engineer
• Experience delivering training, demos, or onboarding sessions — or a clear ability and confidence to do so
• A natural problem-solver — you enjoy figuring things out and helping others do the same
• Clear, confident communicator — able to keep things simple, practical and engaging
• Highly organised and able to juggle multiple customers, sessions and priorities
• Self-starter mindset — you take ownership, learn fast, and don’t wait to be told what to do
• You love to learn and own your development, we’ll give you support, but you will own the plan
• You face obstacles with a ‘how can we get round it?” attitude. You face failure with a “how can I improve” attitude
• You have a collaborative and supportive style
• Motivation to become a true product expert / superuser
• Experience with tools like Salesforce, HubSpot or other CRMs
• Experience creating training materials or enablement content

Desirable

• Reports to: Head of Customer Solutions and Implementation
• We’re looking for a technically astute, engaging communicator — a commercially confident Customer Enablement Specialist to help our customers get the absolute most out of Jiminny from day one
• This role is a front-row seat to how high-performing revenue teams adopt AI and drive real commercial outcomes
• This role sits right at the heart of the customer journey — working hands-on with new clients through trials, onboarding and early adoption to make sure they’re not just alive, but thriving
• You’ll deliver tailored training, solve customer problems in real time, and help customers build habits around the platform that stick
• The goal is simple: highly engaged users, using the full power of Jiminny, with clear value from the start
• Internally, you’ll also play a big role in enabling our own teams — helping new joiners ramp quickly, and making sure everyone is up to speed on new features as we ship them
• This is a great role for someone to progress their SaaS career who’s technical enough to quickly understand how things work, commercial enough to understand why they matter, and motivated to become a true product expert
• Customer Training & Enablement - Run engaging, tailored training sessions for customers during trials and onboarding — adapting to different users, roles and levels of technical confidence
• Onboarding & Early Adoption - Guide customers through workflows and best practices — making sure they get to value quickly and start using the platform in a meaningful way
• Drive Product Engagement - Actively push customers beyond basic usage — showing them how to unlock more features and build stronger habits with the platform
• Internal Enablement - Support onboarding for new hires and deliver training on new features — helping internal teams stay sharp and confident in the product
• Content Creation - Build and maintain clear, practical enablement resources — guides, decks, FAQs and playbooks that scale your impact
• Cross-Team Collaboration - Work closely with Product, Customer Success and Marketing to share insights, improve enablement, and shape how we communicate value
• Customers consistently reach strong, meaningful product usage within their first 30–60 days
• New clients are actively using most of the features available in their contract tier — not just the basics
• Customers feel confident and capable using Jiminny, leading to high engagement and low early churn risk
• You help customers clearly understand what’s possible beyond their current setup, creating natural opportunities for future upsell
• Jiminny develops a reputation for best-in-class onboarding and enablement — tailored, effective and easy to scale
• Internal teams ramp faster and stay aligned through clear, consistent product training and updates
• A growing library of enablement content exists that supports both customers and internal teams
• You become a go-to product expert, with a deep understanding of use cases and how customers succeed with Jiminny

• We usually respond within three days